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Battery packs on Dyson V6 models are usually good for about 3-4 years. If yours is not holding a charge, I would first suggest replacing the battery pack. Also, I do not see any reason as to why not using it often would affect the battery life since these models are made to be able to stay on the charger for long periods of time without damaging the battery itself. If replacing the battery doesn't help, I suggest consulting with a technician. I hope this helps.
You will have to Contact dyson directly, the number is usually located on the main shaft when you remove the canister, most dyson a are guaranteed for 5 years parts & labour inclusive, hope this helps.....
The battery pack for our cordless vacuums is manufactured as a sealed assembly, and is not designed to be opened or dismantled - attempting to do so could cause damage. Additionally as the battery pack is supplied to us as a complete assembly, we do not have individual internal components available to order.
We would strongly encourage to you contact us directly so we can take some further details about the issue - talking you through some simple diagnostic checks should help us confirm if the fault lies with the battery pack, charger assembly or the control software in the main body of your Dyson cordless vacuum.
When you have your machine easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
If the power cells are operational and it will not start; then either the motor is dysfunctional or something is jammed in the intake module. A conduction test with instrumentation can indicate if the motor is the problem, the power cells are not fully charged, or you have a short circuit. Check Fuses.
yer its a con and they know it too, rember it takes about 16 hours to fully charge the batterys after they have been knocked flat, and thats only with a good set in it,,, problem is in your battery pack there are whats called "matched batterys" that is the batterys all hold the same amount of charge if one go's down on you the hole pack is a bust bin job as you wont ever get the same kind of battery to replace it with
sorry im no help there
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