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If, you go on www.youtube.com and ask how to remove the cover on a Singer sewing machine, they show you step by step and best of all it is free. Good luck.
Make sure the bobbin is seated all the way on the winding pin. There may be an adjustment for it--a technician can probably fix it for you. However, you can also try lifting the thread with a pencil tip just before it winds onto the bobbin. Some of my machines wind the thread unevenly (more on the bottom than the top of the bobbin) and I balance it out by lifting it when winding.
thread the same way as for sewing. put empty bobbin case in bottom. close slide plate only to red button, not all the way. wrap thread from needle around bolt that holds on the presser foot (or just hold it tight). press pedal to sew. bobbin should wind. when done, shut slide plate all the way and sew.
if this doesn't work, try using a pin to push down the center of the bobbin when the slide plate is in winding position - the little catch on the bottom of the plate breaks easily and then the bobbin won't wind without a little help.
i was having the same problem. try putting in a new slide plate - the pressure from it holds the bobbin down, but it wears thin after a while. fixed mine.
This problem is common in sewing machines with plastic bobbin cases. The new case you've ordered will most likely solve your problems. I might suggest checking the point of the rotating hook, to be sure it is burr free.
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