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Some dehumidifiers with the model number, FAD504DUD, are subject to a recall. Record the serial number and then go to https://www.recallrtr.com/dehumidifier to check if your unit was manufactured in the bad batch.
Your description indicates a loss of refrigerant in the dehumidifier. The metal heat exchanger above the water collector should become cold when the compressor is running - if it does not, your dehumidifier likely has lost it's refrigerant charge. You will have to take it to a certified (refrigerant handling) technician to repair. It may make more sense to replace with a new dehumidifier.
Check the CPSC website for dehumidifier recalls. they will have details of the brands/models/serial numbers of recalled units.
Your description indicates a loss of refrigerant in the dehumidifier.
The metal heat exchanger above the water collector should become cold
when the compressor is running - if it does not, your dehumidifier
likely has lost it's refrigerant charge. You will have to take it to a
certified (refrigerant handling) technician to repair. It may make more
sense to replace with a new dehumidifier.
Check the CPSC website for dehumidifier recalls. they will have details of the brands/models/serial numbers of recalled units.
Unfortunately, 1000's of these units were recalled and there 100's of 1000's of owners of the Dehumidifier calling. You'll have to be patient and keep trying. Early morning is usually the best time. Start at 8am. The number you were given is for the company that's handling the recall for GE.
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