Verizon Communications Samsung Alias Cell Phone - Black Logo
Posted on Jul 19, 2009
Answered by a Fixya Expert

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Samsung alias earpiece speaker

I have the samsung alias, and the earpiece speaker has stopped working. I cannot hear incoming or outgoing calls, but they can hear me. Speaker phone works, but the speaker phone button is broken and will not work.The phone also shuts off whenever it wants!

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  • Expert 188 Answers
  • Posted on Jul 19, 2009
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Joined: May 28, 2008
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Possible the earpiece has gone bad. Can you test with another earpiece?
Remove battery and examine metal contact points for dirt. Can clean with a pencil eraser.

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Go to Bluetooth settings and turn on Bluetooth.
The paired devices will be shown.
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This should solve the issue .

Since the mobile is paired with the Bluetooth speaker every time a call comes in the phone automatically connects to the Bluetooth speaker.

Switching off the Bluetooth speaker may also work.
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The speaker phone and music uses a different speaker. You have a bad earpiece or connections to the main board via the gold plated fingers. This is a simple repair done by any shop. They should have used ones from dead phones laying around and charge you for the labor. If you are mechanically inclined, go to Howard's Forum and enter your question for description and photos on how to disassemble your model. You will need a T-6 Torx screwdriver.
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