Please help to find out solutions. Thanks.
HP has excellent Customer Support, on the Internet and by phone. You might start here, which is a page specifically for your product:
https://h20565.www2.hp.com/portal/site/hpsc/public/psi/manualsResults?sp4ts.oid=439162&ac.admitted=1472900155638.1123376534.492883150
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