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It sounds like there is a clog in the hose itself if you have no suction from the end. If it is bagless remove the canister from the machine or if it is a bagged machine remove the bag. If you have a shop vac attach the hose from the shop vac to the end of the hose of the dirt devil and try to suck the obstruction out that way. Sometimes it is possible to remove the clog this way. You can tell if you have suction from the debris port to the bag or the canister. If not you may need to use a snake or coat hanger to pull the clog through.
all battery vacs work on the same principle
so you have to clean out the hose behind the brush right up to the canister.
Hoover air stick has the same problem so they changed the head so that a removable section can be taken out the hose pulled up and a bottle brush can be used to clean out the hose to the canister and behind the brush
You will have to clean out behind the brush up to the canister to fix the problem
Sounds like you are not getting a good seal. Make sure it is locking tight. You may have to use some duct tape! Some have a seal around the top where the cannister is affixed. Check this, may need to get a new rubber seal.
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The canister has a filter as well. It needs to be replaced or cleaned. A damaged canister filter will feed dirt into the HEPA filter. (and the motor) An improperly installed filter can allow dirt to bypass the canister filter and collect in the HEPA filter. I suggest a new canister filter and then clean it carefully every week. Here is a list of the filters for your vacuum.
There is a foam ring filter in the bottom of the canister that collects the dirt. It screws off of the bottom on the canister. Take outside and shake it out. It fixed our suction problem.
TOSS IT and forget it! I have never used a hand vac that worked that was worth the effort of turning it on .... I suggest they are all junk ... I found very few vacuum cleaners ... actually **** especially anything made by dirt devil ... I do have a bagless Bissell 6579-2 that I purchased 4 years ago at walmart for $49 ... It outperforms any vacuum I've ever used, including my worthless Shop-Vac that I paid a lot more for ... this Bissell vac SUCKS ... It could **** the barnacles from a steamship!
Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
The yellow tube with the fins on does not spin. So that is fine.
If you have pets or lots of fluff vacuumed up it may not roll around in the waste bin when using this is normal & nothing to worry about.
Just empty bin & start cleaning you will see the grit particles spinning but as you collect fluff or hair that may roll around at first but as more is sucked up it will stay still.
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