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I would think the lid would unlock once you unplugged the machine. Check your owner's manual for any kind of "emergency reset" procedure. Perhaps the lock mechanism is jammed. Have you tried pressing on the lid or tapping it to see if that frees the lock?
1. Disconnect the electrical cord from the wall. 2. Move the washer forward about 12 inches. 3. Lift the lid and grasp the front of the washer top with both hands. 4. Place your knee on the front of the cabinet and pull the washer top forward and up.
The lid lock mechanism is secured to the bottom of the washer top with two screws. Remove those screws and the wiring will be exposed. Unplug the harness from the old mechanism and connect to the new one.
Secure the new mechanism to the washer top and let the top down.
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Door unlock failure Excessive force on door lid is preventing lock bolt from retracting. Wash media buildup is preventing lock bolt from retracting. Machine/motor control cannot determine if door lid is in an unlocked state. See TEST #8, page 14
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