My Ruby Viking will not pick up bobbin thread

Did you adjust the bobbin tension first? Sewing machine tension is a delicate tug of war between the bobbin holding onto the bottom thread and the top tension pulling it to the centre of the fabric.

The 8:51 video is the best one that explains and shows how to do it.

https://www.google.com/search?q=bobbin+thread+tension+adjustment

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FWIW, I was unable to find any information for turning off the thread portioning function. Unfortunately, this appears to be the thread tensioning system, so disabling the thread portioning would be disabling the thread tensioning--something that is critical to sewing. It appears this model may have some issues and perhaps this one is particular to your machine. It may be best to take it for service.

Perhaps this will help:

Husqvarna Viking Designer Ruby 25 Tension Thread Portioning Deluxe Stitch...

Husqvarna Viking Designer Ruby 22 Bobbin Thread Sensor

Husqvarna Viking Designer Ruby Review Sewing Insight

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Adjusting Sewing Machine Tension to Prevent Problems





http://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=3&cad=rja&uact=8&ved=0ahUKEwjzqtjPyorNAhXHSiYKHRJjAWgQFggnMAI&url=http%3A%2F%2Fwww.husqvarnaviking.com%2FSiteMedia%2FEN%2FDocuments%2FPlatinum%25203000%2FPlatinum-3000-Troubleshooting.pdf%3Fext%3D.pdf&usg=AFQjCNGwjRe9wTsdqRHr9mIsobg392cI5g&sig2=N58Sv9MSzCMStDyyfUr8Fg&bvm=bv.123664746,d.eWE




Designer SE help tension problems both me and machine



Husqvarna Viking Designer Ruby Royale YouTube


Sewing Mastery Master Your Sewing Machine


Husqvarna Viking Designer Ruby 18 Top Tension Issue


Husqvarna Viking Designer Ruby 25 Tension Thread Portioning Deluxe Stitch...

Have you tried to reset the tension dial?

Typically, when there are loops on the bottom of the fabric, there is something missed in the upper threading. Make sure when threading:
- the presser foot is in the up position to open the tension disks
- make sure the thread is well "seated" in the tension disks before continuing to the take up bar.
- using the manual follow the thread path carefully
- check to make sure the thread flows smoothly from the spool
- use the correct size spool caps to help the thread flow easily

Yes just lower your upper tension until the white disappears.

I suspect you are correctly threading the machine but the timing of the needle and bobbin hook is off. When the threaded needle goes into the bobbin area, a pointed hook grabs the thread and loops it with the bobbin thread. Something is catching when the needle starts to come up that is not allowing the bobbin thread to be pulled back through the needle plate opening by the upper thread. With machine threaded and bobbin in place, have the bobbin area open if possible and watch the thread interaction when the needle goes down. To set the hook/needle timing, normally covers have to be removed. Suggest taking it to an authorized Husqvarna Viking dealer for service. You can find the nearest dealer by click on the "Dealer" link at http://www.husqvarnaviking.com
Good luck.

Check that it is threaded correctly (both top and bottom) making sure that the upper thread is in the takeup lever. Watch the needle as you slowly turn the handwheel counter clockwise (toward you) and the needle point touches the fabric (make sure presser foot is down). Is the thread still relatively taunt? If it is loose, the upper thread tension unit does not have enough tension. Check the areas where the thread goes and make sure you remove any loose threads or fluff which could be inhibiting the tension discs from closing over the thread. If the tension unit still is not tightening enough, the tension unit may need to be replaced or the circuit board replaced. If everything is ok in the upper thread area, now look at the bobbin area. With no fabric, watch as the needle enters the bobbin area. Does it go down and the upper thread catch the bobbin thread and pulls it to the surface? Check for anything preventing the bobbin thread from being pulled up to the surface through the needle plate. If you have still not been able to resolve the problem suggest you take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com

Good luck.

Check that it is threaded correctly (both top and bottom) making sure that the upper thread is in the takeup lever and the bobbin is guided through the tension spring in the bobbin case. Watch the needle as you slowly turn the handwheel counter clockwise (toward you) and the needle point touches the fabric (make sure presser foot is down). Is the thread still relatively taunt? If it is loose, the upper thread tension unit does not have enough tension. Check the areas where the thread goes and make sure you remove any loose threads or fluff which could be inhibiting the tension discs from closing over the thread. If the tension unit still is not tightening enough, the tension unit may need to be replaced or the circuit board replaced. If everything is ok in the upper thread area, now look at the bobbin area. With no fabric, watch as the needle enters the bobbin area. Does it go down and the upper thread catch the bobbin thread and pulls it to the surface? Check for anything preventing the bobbin thread from being pulled up to the surface through the needle plate. If you have still not been able to resolve the problem suggest you take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com

Good luck.

Sounds like hook/needle timing is off. Check it by doing the following with the power off:
remove bobbin, bobbin case, and needle plate.
push needle all the way to the left.
Turn handwheel toward you watching the needle and bobbin housing hook. The point of the hook should line up right above the eye of the needle.

If not timing, clean bobbin area removing lint and thread.

Check bobbin tension, should get slight resistance when pulling thread.

Make sure using only Husqvarna Viking bobbins.
Make sure the bobbin is unwinding in the correct direction.

Remove fabric. Pull extra long bobbin thread (about 3 inches). Hold upper thread tail in left hand, turn handwheel toward you for 1 revolution. Is the bobbin thread caught by the top thread and pulled through the opening of the needle plate?

If you are still unable to sew, take to an authorized Husqvarna Viking dealer for service or have them send to Husqvarna Viking (SVP) Technical Service Dept for repair. A list of dealers close to you can be found at the Husqvarna Viking website - http://www.husqvarnaviking.com/us

Good luck.