When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.

press intercom button

You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

The answer to the Caller ID question:
Depend on the type of system that the phone is connected to. Late model Partner ACS equipment will display Caller ID info between the first and second rings, provided that the telephone line is plugged into a module that supports Caller ID.

The answers for the other 2 questions are taken directly out of the Partner ACS Programming Guide which is available for free download at Avaya's website.

Ther answer to the incoming call line ringing question:
Again, depends on the system. For the Partner ACS:

1) Press FEATURE 00 at extension 10 or 11.
2) Enter the number of the extension to be programmed for Line Ringing.

The green lights next to the line or pool buttons show the current Line Ringing settings for all

lines or pools assigned to the extension. (If a line or pool is not assigned to a button, the green

light next to that button is off.) The following ringing options can be shown by the green light

next to the line or pool button:

? Immediate Ring - on steady

? Delayed Ring - flashes slowly
? No Ring - flutters quickly

3) Press the line or pool button until the button light shows the correct setting (the setting for the
currently selected line or pool also appears on the display).
4) Continue programming, or exit programming mode.

Line selection:

For incoming calls, the line selection (hunt sequence) is set by the local service provider). For outgoing calls....again....it depends on the system. For the Partner ACS:

1) Press FEAURE 00, SYSTEM PROG, SYSTEM PROG, CENTRAL PROG at extension 10 or 11.
2) Enter the number of the extension to be programmed for Automatic Line Selection.
3) Press **.
4) Press the line, pool, or INTERCOM buttons in the desired order. The valid entries for Automatic
Line Selection depend upon the type of extension:

? Key Extension: Outside system lines, Left Intercom (the factory setting)

? Pooled Extension: Pool 880 button 1, button 2, Left Intercom, Right Intercom (the factory

setting), Pools 881-883, individual lines

For each button pressed, a display similar to the following appears:

Automatic Line Selection

5) To exit Automatic Line Selection, press **.
6) Press CENTRAL PROG and enter a new extension number, or exit programming mode.

Changing line ringing and line selection are tasks that are normally reserved for the Administrator of the telephone system.

Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.

It's pretty straightforward. You pick a spare button, dial FEAT 00 press the blank button (with a light) and press FEAT 01. There are considerations that I'll reproduce here.

Do Not Disturb (F01) 8
Use this feature to be able to press a programmed button to prevent incoming calls for the
extension from ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing
while inside callers hear a busy signal. You should use Do Not Disturb only if someone answers
outside calls for your extension when you do not answer them.
Considerations 8
■ Do Not Disturb is available only on system telephones.
■ Do Not Disturb requires a button with lights. When the Do Not Disturb feature is on, the light
is also on, indicating that the telephone will not ring.
■ Use Do Not Disturb when you do not want the auto attendant or the voice messaging system
to transfer calls to you.
■ Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk, so calls to
the Hunt Group will skip your extension and ring immediately at the next available extension
in the group.
■ To avoid missing calls when Do Not Disturb is not needed, turn it off.
■ If Do Not Disturb is active at a doorphone alert extension, the person at the doorphone hears
signaling, but the alert extension is not signaled.
■ Unanswered calls that are transferred from an extension with Do Not Disturb active ring at
that extension if they transfer return.
■ Extensions with Do Not Disturb activated do not receive Caller ID information, unless the call
is answered.
■ Users with Automatic VMS Cover Assigned or with VMS Cover turned on can activate Do
Not Disturb to Send All Calls immediately to their voice mailbox.
■ Users with Call Coverage turned on can activate Do Not Disturb to Send All Calls
immediately to the covering extension.
■ You cannot use Call Screening (F25) when Do Not Disturb is turned on.

Carl

If you use strata emanager it would depend on how your system was set up. One way is to go to Advanced configuration tab Station tab, multiple call group tab, click on the group number (far right), then member tab and select extention and ringing option. Another way is to go again from the advance configuration tab, then assignment tab select the extention number on the right select key assignment tab, and on the incoming extention line double click it nd select no ring.

I think I would get a different phone.

When my boss is on the phone she wants all incoming calls to bounce to my line. or ring so she knows an incoming call is coming. what can we do?