Can't open safe!

Most likely it will not close because the lock has been activated while the door was open. Probably need to take it to a locksmith.

...

TO SET UP OR CHANGE A USER CODE

1. With the door open, locate the red button on the back of the door near the hinge.

2. Press the red button and listen for the beep.

3. Immediately enter your new passcode (3-6 digits long)

4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.

NOTE:

This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the

first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE

1. Open your safe with the passcode you wish to change and leave the door ajar.

2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.

New user passcodes may be 3-6 digits long.

3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

INITIAL BATTERY INSTALLATION
1. Remove the key plate cover, insert the key into the keypad and open the door.
2. Remove the battery cover plate located on the inside of the door.
3. Install 4 AA batteries provided and replace the battery cover.
NOTE
: If both the red and green lights are on while the safe is open, this indicates that the batteries are low and need
to be changed.

TO SET UP OR CHANGE A USER CODE
1. With the door open, locate the red button on the back of the door near the hinge.
2. Press the red button and listen for the beep.
3. Immediately enter your new passcode (3-6 digits long)
4. Immediately after entering your new passcode, press the "A" or "B" button on the keypad. Your new user passcode is now stored.
NOTE:
This safe stores up to 2 passcodes (a user code and a manager code). Entering a third code will erase the
first passcode entered.

SETTING UP OR CHANGING A MANAGER PASSCODE
1. Open your safe with the passcode you wish to change and leave the door ajar.
2. Press the "0" button on the keypad twice. Press the red button, listen for a beep and then enter your new user passcode.
New user passcodes may be 3-6 digits long.
3. Immediately after entering your new code, press the "A" or "B" button on the keypad. Your user code is now changed.
OPENING THE SAFE
1. Input your code and then press the "B" button, the green light will turn on.
2. Turn the knob clockwise within 5 seconds to open the door.
3. Each key pressed will be accompanied by a buzzer and a yellow flashing light. If the entered code is invalid the yellow light will
flash and the buzzer will quickly sound, this indicates the code needs to be re-entered.

CAUTION
: Entering the incorrect passcode 3 times will lock the system for 20 seconds.


More information can be found in the attached document web page.

http://www.paragonlockandsafe.com/manuals/mastermanual.pdf

My safes of various brands require 6 digits. One requires 5 digits and #.

This safe was shipped with a factory Master Code of 1-2-3-4-5-6-7-8.


If you changed the Master Code you will need to use the code you changed it to.


Deleting your current User Codes:
Input * - * lock will beep twice
input 6-6-6-# lock will beep twice
Input current Master Code - # lock will beep twice
Input user number - # lock will beep twice (not user code, user number is which user number you want to delete 1,2,3,4 or 5)
Re-input user number - # light stays green for 3 seconds

Example: * - * - 6 - 6 - 6 - # Master Code - # - 5 - # - 5 #
This will delete user 5
Unsuccessful code change: five beeps, repeat the steps.


Changing User Codes: Code length can be 3 to 8 digits long
Input * - * lock will beep twice
Input 4 - 4 - 4 - # lock will beep twice
Input Current User Code - # lock will beep twice
Input User Number - #
Input New User Code - # lock will beep twice
Re-input New User Code - # light stays green for 3 seconds

Example: * - * - 3 - 3 - 3 -# - User Code 2 - # - 2 - # -New User Code - # - New User Code - #

That example will change user code 2.
Unsuccessful Code Change: five beeps, repeat the steps.

There are other things you can do with the MSL-500 lock that comes on the MFL-2014E. You can change the master code, activate user codes, change user codes, delete user codes, set single user or dual user modes (dual user modes requires two user codes to be entered each time you want to open the safe, set the time delay.

The Mesa safe company has a website which does have the operating instructions for the MSL-500 electronic lock. A Google search of "Mesa MSL-500 Operating Instructions" would get you there quickly.

A1 Locksmith Burlingame CA Once you get the error light that means you are entering a user code that was deleted when the batteries went dead . Simply replace the batteries then use the master code in your owners manual to open the safe. Reprogram new user code instructions bottom of this page.

Please follow these steps
Programming a user code
There are two ways to program a user code.
A 1. Press the Program key.
2. Enter the Factory Code. The green LED remains ON
while you enter the 5-digit user code of your choice.
After 5 digits are entered the green LED turns OFF.
(To enter a new User Code, repeat these steps.)
B 1. Press the red button inside the safe. The lock will
beep and the green LED will come on.
2. Enter a 5-digit user code.
(To enter a new User Code, repeat these steps.)
Keep your new user code secure.
For your records, please copy it here:
____ ____ ____ ____ ____
Programming a password
1. Press the Program key.
2. Press it a second time.
3. Enter your 5-digit User Code. The green LED remains ON.
4. Enter the 5-digit Password of your choice (any combination
except 00000.) After 5 digits are entered, the green LED
turns OFF.
(To enter a new Password, repeat these steps. To erase the
Password, press Program twice, enter your User Code and then
enter 00000.)

Battery replacement
Below When old batteries are removed for replacement, your Password will be voided; only Factory and User Codes will work. To
reestablish your Password, follow the directions above under
Programming a Password.
Key override
If your electronic lock fails or you do not have any codes
available, you may use a key override to access this unit.
1. Remove the battery cover, disconnect and remove the
battery holder.
2. Insert the skeleton key (second set of keys provided)
into the key hole inside the opening for the battery.
3. Turn the key to the right.
4. Turn the four bit key to the right.
5. Open the door.
Signals
Your electronic-lock safe communicates by means of several
audio/visual signals.
Red (Error) LED + three beeps indicates
one of the following:
1. You have pressed Program key out of sequence
2. You have entered an invalid code or password.
3. You have let 5 seconds or more elapse between key entries.
Green (Proceed) LED + single beep occurs
1. After entering each digit of Factory or User Code, or
Password
2. After pressing Clear key
3. After pressing Program key
Green LED only
1. Comes on after you enter a valid code/password and
remains lit during the 4-second period in which the safe
can be opened.
2. Comes ON in the Program User Code mode after you enter
the Factory Code and remains lit until you have finished
entering a 5-digit User Code.
3. Comes ON in the Program Password mode after you have
entered your User Code and remains ON until you have
entered a 5-digit password.
Yellow LED
Indicates low battery and will typically not turn ON until
battery has been in use approximately two years or longer.
Your electronic lock automatically performs a low battery test
during each lock use.
If a �low battery� condition is detected the Yellow LED will
come ON and remain ON during each subsequent lock
operation. (The lock will continue to function in a Low Battery
state, until battery failure.) The Yellow LED will turn OFF only
after three consecutive Good Battery readings or after the low
batteries are replaced. (Note: If the new batteries are installed
in less than 60 seconds the Yellow LED may come ON and stay
ON during the first lock operation before it returns to OFF.)
NOTE: It is recommended you replace the batteries after two
years, or when the yellow LED remains on.

I hate to tell you, I just had this same problem on a brand new safe (x-mas present) and ended up having to crack it open. Unfortunately, from my extensive research on this problem on Sentry Safes it turns out that they use an encoded IC chip on the solenoid and if either a serial wire breaks going to the board or the IC chip fails, you get the 5 beep-of-death error. Needless to say, I'm thoroughly disappointed in Sentry and will discourage anyone from purchasing their products!

Hi there all I have a SURESAFE electronic security safe MODEL-OWSAFE30ES
(1) To set your own code first on safe
(2) locate the red reset button on the hinge end of the door.
(3) Press the red button, which will illuminate the yellow light on the keypad.
(4) Now key in your new code (3 to 8 digits) and press A or B to end. Note you have 30 second to complete this step.
(5) Test your new code whilst the door is open. Safe will beep twice to confirm code has been entered correctly, and knob can be turned clockwise.
(6) Repeat process any time you wish to change your code.,
Hope this help
regards
rick

I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.