Received message that my Blackberry 9720 would no longer have access to whatsapp from end 2016. What do I do as cannot afford another cellphone. Jenny Middleton

Update it from the blackberry world App in your phone

Yes WhatsApp disabled support on blackberry OS phones. You have to consider other phones

You will have to change from a blackberry to a smart phone.

Click on the black round App World Icon, click on the small round BB icon named My World -please wait - It will show Installed right on top of the screen. Scroll down and find Whatsapp- click on whatsapp to remove\delete- confirm yes. Restart phone. Go back the same way to App World Icon. Click on Apps- right on top type Whatsapp in search bar- The whatsapp application will appear. Click on it to reinstall - when done, enter mobile number to register whatsapp and you are good to go

A classic case of BB software that is corrupted. This sometimes happens due to viruses that were hiding inside a picture or song or video file. You need to have the blackberry "FLASHED" and reinstall the 9720 - OS Ver 7.1.0.1046. WARNING..this is not a DIY job. I do this for a living, but I am based in South Africa. Take the handset to a Cellphone Technician in your area. It is generally not expensive to reinstall the OS (operting system) then be sure to download and install a good free blackberry antivirus program from the Blackberry App World on your phone. Rather be safe than sorry.

good luck :)

Are your referring to reset username and password for blackberry account. If yes, please refer steps below to reset the password

1. Visit http://global.blackberry.com/en/bbid.html and complete the instructions on the screen.
2. You are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password.

Note: You cannot reset the User ID, if in case you need to change your user id you need to create new BBM account.

GuruAid.com

Signal is not required to unlock a Blackberry 9720. All you need is a non accepted SIM card. Once you enter a non accepted SIM card in your Blackberry 9720, it would prompt you to enter an unlock code. You can get the accurate unlock code for a Blackberry 9720 from SuperUnlockCodes.com at affordable cost. Good luck.

-<()>--<()>--<()>--<()>--<()>--<()>--<()>-
..............UNLOCKING INSTRUCTIONS..............
-<()>--<()>--<()>--<()>--<()>--<()>--<()>-

1 - Switch ON your Blackberry 9720 with your current network/service provider's SIM card.
2 - Using the menu go to Settings Menu -> SIM card and press select.
3 - While holding the SHIFT key, type mepd.(NOTE: You may not see any text appear on the screen while typing mepd)
4 - You should now see the five locking categories listed.
5 - While holding the SHIFT KEY, type mep2.(NOTE: You may not see any text appear on the screen while typing mep2).
6 - Release the shift key.
7 - You will now be prompted to enter the Network MEP code. (it will also state how many attempts left)
8 - Enter the Unlock Code.
9 - Enter Return/Enter.
10 - The Blackberry 9720 should then be unlocked.

That's a common problem when upgrading Blackberry, the easiest option is to uninstall Whatsapp, download and reinstall it following this procedure (depending on your model):
Whatsapp for BLACKBERRY 9220 9300 9320 9900

Press the menu button > Options >Voicemail

Enter voicemail access number and password to set-up your voicemail

With the blackberry account, you will have to contact customer service to reset it. If they can't do it, you'll have to create a new account. I used to sell the blackberries, but it has been a while. It used to you would have to contact customer service to send you a reset link, or reset it for you, but they may have changed it not so long ago, where you can only create a new account if you forgot your password.