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I presume that the volume will not turn down from either the remote control or the volume buttons on the side of the tv. If the volume down button works on the side of the tv then the remote control is suspect to be faulty. If neither remote or tv volume buttons work then check whether the channel buttons work on the tv (not remote). If none of these work then check the input connection from the buttons /infra red reciver to the main pcb. This is a push on cable connector. As a point, also check that the volume up button on the tv is not stuck in, and feels the same as the other buttons when pressed.
Hit the menu buttom, go to settings, then go to volume and see if it is muted. Sounds like the mute or volume down button got inadvertantly hit and turned down or muted. If this does not work, turn the unit over and look under the fold up antenna for a reset button. Depress this button until the unit restarts and should reset the unit back to factory default settings and get you on your way. Good luck!!! If these don't help you, call the garmin support number at :1-800-800-1020. Hope this helps!
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