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Follow the instructions in the e-mail sent to the e-mail address on your account. Note: If you created your account with a mobile phone number, you'll receive an SMS message with instructions instead of an e-mail.
For amazon account password.
Sign on to Amazon. com When the sign on page comes up it has a link for "forgot my password" Follow the info to reset you password.
For device password
Once signed in place cursor on Your account. It will bring up a list. Select manage content and devices, That will take you to a page that shows book you have, devices and settings. Click devices. If your device does not show it is unregistered. The device has it's own password that you create during registration. Go back to device and complete registration. If any problems go back to "Your Account" and choose your account from list. On right side look for Kindle help home. The next page on left click Contact Us. Fill in info and they will email or call you with needed help.
you have to go to amazon.com and create and account and login there, if you have all ready you will have to send email to amazon tech support or click on forgot password and go thru resetting it.
Is there an option on the log in page for either forgot password, or cant access my account...Or contact amazon at [email protected] should take you where you can reset your password. I hope this helps.
Ellen
Amazon accounts and passwords do not expire. Go to the Amazon home page and click "Sign in". You can select Forgot Password. Be sure you are using the correct Email address you used when signing up. You may have to contact Customer Service if you still don't have luck in restoring your account.
I think the best solutions is this one. Go to your amazon account and "manage your device", then deregister it. That resets the parental password. Go to the device and click resync. When thats done go into the settings gear, my account, then register it using your amazon account info. You won't lose anything on your device.
Kindle uses your amazon account password, if you forgot that you need to contact amazon, if you found this kindle you might consider calling amazon.com and return it to the rightful owner. Most people that make these request ether found a kindle, totally forgot there amazon.com information.
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