Question about Dyson DC24 Ball All-Floors Upright Vacuum Cleaner

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My DC24 Dyson brush will not reset when pressed

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Sometimes you have to hold it longer than what you would normally feel comfortable holding it. It can take up to 60 seconds. If it doesn't reset after that, there's something hung up in the brush and re-tripping the sensor. Have you ensured that the brush is able to freely rotate? Thanks...

Posted on Jun 15, 2016

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Dc dyson 24 free repair maule


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    Jan 28, 2016 | Dyson Vacuums

    1 Answer

    How do I fix the brush bar reset button on Dyson DC24?


    Hi there, it's Jack at Dyson.

    The reset button will not remain depressed after it's been pushed. Instead, you should hear and feel a click when pressed - it can help to use something like the eraser-end of a pencil. The steps are shown in our video guide below:

    If you've been unable to reset the cleaner head after pressing the reset button as shown, or if you're worried the reset button isn't working correctly, please get in touch as we should be able to help you further.

    You can reach the Dyson Customer Helpline directly by calling us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Please have your DC24 to hand when you call so we can take you through some troubleshooting checks.

    Aug 15, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    My Dyson dc24 even after reset the brush won't spin. Tried reset multpiple times and still did not work.


    Hi there, it's Jack at Dyson.

    I'm sorry to hear about this - when pressing the red reset button on the cleaner head, it can help to use the eraser-end of a pencil. You should feel a 'click' as you press it. You might also like to take a look at the video below, just to make sure you're following the correct reset procedure.

    The brush bar will never rotate when the machine's standing upright, so make sure you recline it into the vacuuming position before you test it.

    If this doesn't resolve the issue please contact us directly so we can help further. You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Feb 24, 2013 | Dyson DC24 Animal Bagless Upright Vacuum

    1 Answer

    Dyson dc24 brushes do not work even when i depress the silver button


    Hi there Alison, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dyson DC 24 brushbar motor stops working , every so often , I press the reset button then it works for a while and stops again till I press reset again.


    Hi there, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Nov 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


    Hi there,

    Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
    If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    2 Answers

    We have a Dyson ball vacum the brush stopped working it is no longer turning


    There is a known issue with the DC24 brushbar motors. First thing to do is try the reset button. That is located on the left of the brush bar unit as you look at the machine. It is red. Press it and see if the brush bar works when the machine is reclined then. If it doesn't, you most likely need a brushbar motor. You can get one from here: Dyson DC24 brushbar motor.

    Aug 28, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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