Vacuum not charging

Hi Peter, it's Jack at Dyson.

From what you're describing, it does sound as if your DC35 needs to be recharged. When the machine is charging, the LED on the charger will illuminate, but the LED on the machine itself will not. When the LED on the charger goes out, the machine is fully charged - this will take 3.5 hours from depleted.

Please try connecting your DC35 to the charger cord and allowing it at least 3.5 hours to charge until the LED on the charger goes out, then test your machine. If it's still not running at this point, we will need to talk you through some simple diagnostic checks when you have your machine to hand. This will help determine whether there's an issue with the main body, battery or the charger itself.

You can reach our experts by calling the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Perry, it's Jack at Dyson.

If the green light comes on when your DC35's trigger is pulled, but the machine does not run, this would usually signal that the battery has no charge.

The battery should recharge fully from depleted in 3.5 hours. However if your machine has been connected to the charger for at least this long and still won't run, it could mean there's an issue with either the charger or the battery.

We're happy to talk you through some simple diagnostic checks when you have your machine to hand, to help determine which part is at fault. At your earliest opportunity, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there! It sounds like you have our Linx stick vacuum or hand vacuum model. Plug only the charger into an outlet, the blue light on the charger should flash once. If the light on the charger flashes once then the charger is fine. Try resetting the battery by following these quick steps below.

1. Remove the battery from charger or cleaner
2. Unplug the charger
3. Insert the battery into the vacuum and turn the unit on for 30 seconds (even if it has no power)
4. Remove the battery
5. Plug the charger into an outlet, make sure the light on charger blinks blue once.
6. Insert battery into charger

The light should be a solid blue, indicating the battery reset worked. If so, allow the battery to charge for 3-4 hours, completely deplete battery on your next use and re-charge. If the light on the charger is still blinking, your battery will need to be replaced. I have included a link where you may go to purchase a replacement battery if needed. Hope this helps!

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Hi Suzanne! Follow these steps to check that your charger and battery are working properly.

1. Unplug the charger for at least 30 seconds.
2. Plug the charger back in. The blue light on the charger should flash once.

If the blue light flashes once this is an indication that the charger is still functioning properly. If the blue light does not flash, the charger will need to be replaced. Follow this link to order a replacement charger. LiNX Battery Charger

3. Place the battery in the vacuum and turn it on for 30 seconds. (even if it does not turn on or powers off)
4. Turn the vacuum off.
5. Remove the battery and place it in the charger.

If the light on the charger is solid blue this is an indication that the battery has been reset. Allow 3-4 hours for the battery to fully charge. The blue light will start to blink slowly to indicate the battery is fully charged.

If the light on the charger is flashing blue or there is no light at all this can mean that your battery needs to be replaced. Follow the link to order a replacement battery. LiNX Lithium Ion Battery

Hope this helps!

Jan,

your battery is Shorted. it is time to buy a new vac or a replacement battery.

sorry that is such a short hand answer but that is what the charger is telling you.

If the power cells are operational and it will not start; then either the motor is dysfunctional or something is jammed in the intake module. A conduction test with instrumentation can indicate if the motor is the problem, the power cells are not fully charged, or you have a short circuit. Check Fuses.

it needs charging . and if the lights dont light when you put it in the charger somthing is wrong with charger or battery

How are you charging your battery? Every battery has a memory. If you dont let it die the first come times then charge to full the battery will assume 40% is 100%.

If both batteries are behaving the same way then this is probably a charger problem. When you insert the battery pack into the charger does the 'charging' light blink for 30 minutes (fast charge) then go steady? I noticed that one of my batteries was causing the light to come on steady immediately I inserted it into the charger. When I tried to use the battery pack I got the same problem everyone else is seeing, i.e. vacuum cleaner shuts off in less than a minute, so I conclude that when the charging light is on steady then the battery is not being charged.

If the charging light does not blink when you insert the battery (i.e. comes on steady or not at all), try removing the battery and re-inserting it into the charger.

Try a conditioning cycle on your battery packs. To do this:
* Insert the battery pack into the charger
* Before the charging light lights press the 'condition' button located just above the charging light.
* The 'conditioning' light should blink. This is a light which does not normally illuminate, and it is located below the condition button and above the charging light. The charger fan will run quieter in this mode.
* Leave the battery pack in the charger for 24 hours while this cycle is taking place.

I'm not a service technician so perhaps someone else might like to post other solutions or corrections to this one.