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Juanita Robertson Posted on May 15, 2016

How do I reset my password without requiring the answer to my password recovery question? i forgot my BB password and can't log onto my phone.

I reset my phone now I'm unable to log in. It's asking for my blackberry username and ID and when I enter those, it says my username and password do not correspond to a valid Blackberry ID.I don't want to change my email adress and start afresh Please help

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0helpful
2answers

My google account won't let me log in. I believe it's because my boyfriend kept going onto my account and changing my password.

Try the recovery password option. Hopefully its registered or linked with your phone number as part of verification.
0helpful
1answer

Blackberry id password required?

Overview





There are two scenarios whereby a BlackBerry smartphone user is unable to log into BlackBerry World with the BlackBerry ID when the SIM card has been removed from the smartphone.




  1. If the SIM card is removed from a smartphone where a BlackBerry ID has not been previously set up, then the option to skip the login to BlackBerry ID will be available.


  2. If the SIM card is removed from a smartphone where a BlackBerry ID has already been set up, then the option to skip the login to BlackBerry ID will not be available. The BlackBerry smartphone user will be required to log in with the last known BlackBerry ID credentials.

Workaround

If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email.



If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:




Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.



To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.




  1. Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword

  2. Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then click Submit.

  3. Enter the Answer to the Password Recovery Question, then click OK.

    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.

  4. A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.

  5. Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.

  6. Locate the password reset email and select the Change your BlackBerry ID password link.

    Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.

  7. When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.

  8. A confirmation message will display once the changes have been saved successfully.

  9. Moving forward use the newly created password whenever logging into BlackBerry ID.

0helpful
1answer

My mom forgot her password. We tried having a redemption code sent as a text to her phone but it didn't send anythjng. I want to have her facebook account on a new tablet but we can't

You should reset your password click on "forgot password" then enter mobile number and get verification code and enter verification and get password reset link on you recovery id. Welcome to Facebook Log In Sign Up or Learn More
0helpful
1answer

Hey guys . I have a blackberry mob and it was working well . I have changed my blackberry id and then bbm doesn't work since I did that . I removed it many times and reinstalled it but it doesn't work

Greetings,
Try going to this web page :
Forgot my BlackBerry ID Password And Recovery Question
and check the last reply on the page:
Re: Forgot my BlackBerry ID Password And Recovery Question.
Start first with these please:
  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
--------------------------------------------------------------
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.
Good luck!
0helpful
1answer

I forgot my blackberry id password

You may want to check YouTube on how to reset bb. I had this problem a while back. I do not remember how I did it but I think it was through YouTube. Try it.
0helpful
1answer

Reset my password without requiring the answer to my password recovery questiion

How to reset my password without requiring the answer to my password recovery questions for bbm
0helpful
1answer

I have a password on my blackberry . I changed it now I forgot it .How do I open it without loosing my info on it

I assume that you have Blackberry Protect activated on the Phone...so all you will have to do is enter the Password 10 times and the BB will reset Phone to factory defaults and then you will log into BB Protect with your Phone and restore from backuP normally BB Protect backsuP weekly by default
0helpful
1answer

CANT LOG ONTO PC FORGOT MASTER PASSWORD

I would like to introduce Windows Password Recovery Tool 3.0 . it not only supports XP, 2000, and NT, I have personally tested it with Vista and windows 7. It works perfectly to reset any local user account to a blank password. I Wrote it to an old 128mb USB flash drive do this. Booting up and clearing a password takes a minute or two works like a charm. You can download it from http://www.windowspasswordsrecovery.com . It also supports CD/DVD.
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