How do I get the handle to lower if it is stuck in the upright position? There are no blockages in the hose.

check for a blockage at the pivot for the handle
check for wiring problem in the same area

Hi Becky, it's Jack at Dyson.

I'm sorry to hear you can't recline your DC65. I note you've mentioned there are no blockages in the hose, but it is worth double-checking there are no blockages in the internal changeover valve either:


If you continue to have issues after you've given this a try, please get in touch directly so our experts can provide further assistance. It sounds as if your machine should be well within the Dyson warranty period, so we should be able to arrange a repair if needed.

You can reach us by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

this video will help you

Make sure that the vacuum cleaner is in the fully upright position as there is a slide 'gate' thet directs suction to either the vacuum head or to the handle section depending as to which section you wish to use. In the upright position, you shoud be able to hear the vacuum at the handle where the attachments connect. If you still have vacuum at floor level, check the action of this gate. The actuating mechanism may be broken. Cheers Bob

To clarify, do you mean the suction and brush motion shut off in the upright position, or that the entire unit shuts off?

If the latter, most Dyson uprights shut off the brush unit in the full upright position and shunt the suction into the handle for use with the accessories. There is also an on/off for the brush, next to the main power button for the DC25. If it's off ( or stuck that way), no brush motion. The manual also notes, 'for use, turn on power and click the foot pedal in back to recline the unit.' (Link to manual here:
http://www.dyson.com/medialibrary/files/dyson/support/downloads/uk/floorcare/manuals/DC25_Manual.pdf See Page 8). The
'High Reach Cleaning' section also notes that the brush bar won't rotate when the vacuum is in the full upright position.

If you are completely losing power, the manual notes that the unit will shut off if the bar is jammed, or if there is a significant line blockage that makes the motor overheat. If this is happening, check the accessory line in the handle for blockage.

Good Luck :-)

I had a different vacuum that did this. I took all manner of things apart looking for blockages and the like .I found that by having the vacuum handle in the full upright position shuts off the suction to this area and doesn't power the brush BY DESIGN. I think this is to get more suction to the hose.

Hi its Darran at Dyson.

It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.

For the full blockage procedure please visit the support section on our website at www.dyson.com.

Kind regards

Darran
Dyson customer Service

Hi there it's SmartAlec from NelsonVacuums.com.au here. There are 2 possible causes either there is a blockage in the hose or there is a problem with the valve that lets you select floors / tools. If you remove the hose and lower the handle to the vacuuming normal position while looking in the hole the tube used to plug into you should see a gate type part moving. If it is still you need a new valve. I can supply this part if need be, if you feel confident to fit it that is. Regards Alec

If the hose has suction in the upright position, and the floor has no suction in the normal use position, check for obstruction in the dirt path from the agitator cavity, thru the short hose, into the lower handle.

There is no schematic that I am aware of. I can tell you that from experience that this repair is very difficult. Basicaly the upper and lower handle unscrew along with the tank base, the hood comes off. the lower handle will split but not comes completely apart to remove the hose section. When reassembling, be sure to put the back hose gasket in the correct position. Look at it (take a picture) prior to repair first.

I’m happy to assist further over the phone at https://www.6ya.com/expert/robert_b96ba3f038cf317c