Does not pickup any more. I purchased for my son. Christmas of 2014 (1-1/2 years ago)

I am sure that this is a result of a clog. You may have to dismantle a bit to get to it. I have done this several times with other vacuums.

Hi Rae, it's Jack at Dyson.

If your DC35 isn't picking up, this could be due to a couple of reasons. The filter needs washing at least once a month using cold water without detergent. It should then be allowed to air-dry completely for at least 24 hours. If this hasn't been done recently, this would be the first thing to try, as shown in our video guide:


If you're still having difficulty after washing the filter, it's possible there is a blockage in the motorised floor tool, wand or bin inlet. If this is the case we're happy to help you locate and remove this to restore full performance.

When you have your DC35 fully charged and easily to hand, please call the Dyson Customer Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).