Hi Gillian, it's Jack at Dyson.
Let me reassure you that it's normal for fine dust to cling to parts of the clear bin and cyclone pack, including behind the fine mesh shroud. This is caused by harmless static, and has no effect on performance as airflow doesn't have to pass through the dust.
To help prevent dust from building up, try tapping the cyclone pack firmly as you empty your machine. This will dislodge much of the clinging fine dust.
Please do not wash or submerge the cyclone pack, as this is likely to cause damage to your machine not covered under guarantee.
If you'd like any further help or maintenance/cleaning advice, just give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
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