Inherited from family member who moved away, can't see how the charging cord fits into docking station as it doesn't line up with hole on vacuum body when inserted into docking station.

it seems as if the robotic cleaner is having a problem sensing where it is or failing to notice where its charging station is try cleaning any optical/IR sensors and it maybe able to see once again where its charging dock is

Hi there, it's Jack at Dyson.

When installing DC59's docking station, use appropriate hardware/fixings for your wall type and ensure that the dock is mounted securely. Ensure no pipe work (gas, water, air) or electrical cables, wires or duct work are located directly behind the drilling area. The dock must be mounted in accordance with all local laws and regulations and applicable codes and standards. Dyson recommends the use of protective clothing, eye ware and materials as necessary.

The charger cord assembly attaches to the docking station as shown below:



I hope this information helps. If you need any further guidance, you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Les, it's Jack at Dyson.

The end of the charger cord assembly which attaches to the machine itself is held in place securely by a friction-fit connection. You should be able to use something like a flat-bladed screwdriver to free the end of the charger cord from the docking station. Then with the docking station removed from the wall, you should be able to disconnect the charger cord completely from the rear of the dock, following the route shown in the image below:



I hope this helps - if you'd like any additional advice you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi there, it's Jack at Dyson.

This diagram should help you attach DC59 Motorhead's charger cord to the docking station correctly:


However if you'd like some additional guidance on this from our experts, you're welcome to contact us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Put smaller part of bag docking system on first. Seperate it from the other. It has to be pushed on past plastic lip around hole. It should feel very tight. Then attach larger part of bag dock onto the smaller one.

Hi Emma, it's Jack at Dyson.

I'm sorry to hear your DC44 Animal doesn't seem to be working correctly. If the green LED indicator on the machine lights up, but the machine itself doesn't run, this suggests the battery is flat. It could mean that it's not recharging correctly when connected to the docking station.

It would be worth temporarily disconnecting and removing the charger cord from the docking station and plugging it directly into the machine - the machine should recharge fully within 3.5 hours. If the machine then works as normal the charger cord may not have been corrected fitted to the docking station.

If you'd like further advice from our experts after you've given this a try, please call the Dyson customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Error code 5 is one of the side wheels
iRobot Customer Care Error 5 left or right Spin Roomba side wheels to...

I sometimes have the same problem with my Roomba 530 (named Ethel). Make sure the signal transmittor on the docking station and the signal receiver on the top of the Roomba are clean. You can use a cloth or paper towel with a SMALL amount of window cleaner to run around both of these signal devices. I also like to clean the metal contacts on the station and the corresponding contacts on the bottom of the Roomba at the same time. This won't make a difference for the docking but it just assures that the vacuum will charge efficiently. If this doesn't work, you might need to have the unit cleaned professionally unless you feel comfortable about taking the unit apart and cleaning it yourself. I did this and Ethel has worked fine ever since!
If this helps, please come back and rate my suggestion!

Sounds like something's dead either with the roomba or the charging station or power supply. Does it charge up if you plug the power supply directly into the roomba, instead of into the charging station? If not, you'll probably have to return it to the place you bought it.

I actually had the same issue with mine.. it was 6 years old and just stopped finding the docking station. Also wouldnt take a charge. So I just eliminated the docking station. The stations power cord will charge the unit. Hope this helps.