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1. If you are using you finger print then make sure your finger is not wet
2. if not try holding your power button down and both volume buttons for around 10 secs this will ask you if you want to restart your phone click yes.
You will need to reset your google account and wait for 24 hrs. for the cooling down period and never use your google account within that period and once the 24hrs. was up,you may try to sign in back to your phone using your new password. Remember, the phone that has a reactivation lock will only recognize the very first Google account that was set up on the phone when you first purchased it.
On your phone there should be a backup option if you forgot your password, you can then follow the instructions and get access to your phone
Or you could reset your phone by following these steps (CAUTION: THIS METHOD WILL ERASE EVERYTHING ON YOUR PHONE)'
http://www.hardreset.info/devices/samsung/samsung-g920f-galaxy-s6/
It depends on some factors! If you are on iOS 8.1.3 or above you can not jailbreak, if on 8.0 - 8.1.2 use Pangu 8, all you must do is remove password, set date back and then press jailbreak and you can reset all that after it is jailbroken, (You may not have to srt date back, I havent used Pangu8 in a while so I can't remember for sure)
there is a small reset hole in the edge use paper clip to hold for 5 seconds see if fingerprint option reappears . post picture of opening screen , and use edge of piece paper to clean debri around print sensor button.
Try to go to www.gmail.com and see if you can recover your password. Click where it says "Can't access my account". If you can't recover your password from there and you don't remember it, the ONLY way to get back into your phone is to do a hard reset. Unfortunately, this erases all data on your phone.
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