Machine says needs priming. Water light stays on but no water comes out when opening valve. No water for coffee either. Water pump broken?

Have you tried draining off some back-pressure. That often is what the rapid flash means. Try pushing the hot water button then opening the steam valve. A few seconds after the pump comes on to push water out, the red light should go off. If it takes more than a few seconds, that's probably not the problem. hope this helps.

I fixed the same issue by pushing in the water knob "in" towards the machine. Machine than primes normally as the water flow is restored and it resets itself.

Need more information to solve your problem.

Does the pump come on (do you hear it?) but no water comes out when you make coffee?

When you select Hot Water and open the steam valve, does the pump run and does water come out the steam valve?

If you hear the pump running but no water is coming out - then it could either be that the pump needs to be primed. In that case you would select Hot Water and open the steam valve all the way and let water run out the wand for a minute or two.

If the steam wand delivers water but you don't get any water when you brew coffee, then either the coffee is ground so fine that the water cannot go through the coffee grinds OR the filter disc may be plugged up. Try grinding coarser and try removing the filter disc and cleaning it with a toothbrush - hold the disc to the light and verify that you can see through all the tiny holes.

If it pumps water for coffee but you don't get water out the steam pipe, then the steam wand may be plugged with hardened milk - in that case remove the plastic frother and soak it and clean it. Also use a bent paperclip to clean the hole in the end of the chrome steam pipe.

If the pump doesn't run at all and you don't hear any pump noises ever - then either the pump has failed or has a loose wire.

Try this, when you run the hot water cycle to prime machine and it stops putting out water push in on the knob if that works then replace the tap rod assembly or the whole steam valve assembly.

It seems that the coffee solenoid valve is blocked or broken. Cofffe solenoid valve is the valve which open to deliver the water after the pump to the coffee shower.

Water is not being drawn from reservoir into boiler. The valve at the base of the boiler seems to function properly. After repeated attempts, I am unable to prime pump and fill boiler with water.

You can't manually reset. The machine will have to do it. I had the same problem, two green flashing lights with one red (water) all 3 would just keep flashing and not turn solid. No coffee can be made or hot water. I could not pump prime. The problem was the steam wand was blocked with old milk residue. It needs unblocking or you will never pump prime. I could not unscrew the steam wand...so I let it sink in a glass full of hot water for a few minutes and then turned the water knob counter clockwise to push out the softened residue. After that, everything was good. When water started flowing out of the steam wand, the red light turned off and the green lights turned solid. The obvious answer to why you can't pump prime is there is a blockage somewhere and best to start with the steam wand. --Mabada

Try this remove the brew unit and clean the screen on the unit, then insert unit, and open steam/hot water valve to prime. If that does not work then there might be a malfunction with the pump, I am assuming that the machine is only 2 weeks old?

Yes, unfortunately the Via Veneto is a difficult machine to prime, however, I have a simple way to prime the pump if you run into this problem. Simply remove the water tank, fill a clean turkey baster with water, open the steam valve fully then mate the baster tip with the water tank flow valve on the espresso machine. Wrap a towel or paper towel around the flow valve/baster tip then inject the water (agressively, but not forcefully). It's works for me every time.

1. if it is fine ground coffee sometimes you get this result at machines.
2. low pressure pump = you get water from it but only when handle is out or steam valve open.
3. pump with non return valve broken = in this case you get water if you open tea valve during pump works. this pump can work long even she has 1 valve damaged, only when she is empty you need to open steam valve and leave pump running while you don't get water from valve.