Message: There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. that is IMPOSSIBLE! 0x61011beb. It appeared after I exchanged ink...
Most likely there is something stuck in the priner somewhere. Try removing side panels and see if there is anything. I have a video with HP 6500A model. It is a bit different deifferent from 6600 and 6700 printers, but may be helpful to guide you in the right direction.
Possibly needs new head and cleaning station
SOURCE: ink system failure BEWARE SPAM NUMBER 1-800-532-4187
Just got off the phone to HP and the issue is resolved *phew*. This was what I was told to do for my C5180. First they told me to do a power drain. This is done by pulling out the power cable and then holding the on/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :)
Have to say it looked like this whole process used up shed loads of ink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too. Rebecca
Hi,
Ink System Failure is a Hardware Issue, which indicates that the Ink Delivery system failed to initialize.
I suggest you to perform the below the troubleshooting steps, if it doesnt fixes, then the printer need to be serviced or replaced.
1.Turn OFF the printer, unplug the power cable and the USB from the printer.Then Press and Hold the ON/OFF button for 1 minute and then reconnect the cables and try again.If it doesnt fixes, goto next step.
2.Remove the ink cartridges, Turn the printer OFF and Unplug all the cables from the back of the printer.Connect the Printer directly to the wall outlet.Turn it on and wait until u get a prompt to insert the ink cartridges.If it didnt work, go to step 3.
3.Remove the ink cartridges again and close the access door.Disconnect the power cable while the printer is ON.Now Press and Hold the OK and CANCEL button.While Holding the OK and CANCEL button insert the power cable and continue holding the button until u get a message "NVM Reset" or untill the printer goes OFF.Then release the buttons and press ON/OFF button.
4.If you still get the same error, then the printer needs to be serviced.
Thanks
Riz
SOURCE: Help!!! BEWARE SPAM NUMBER BELOW 1-800-532-4187
*** Fix your HP Photosmart D7360 (Reset Code/Master Reset) ***
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer preparing occurred).
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
/Putte
SOURCE: HP Photosmart c7180: "Ink System Failure" error code Oxc18a0306
I get the ink system failure message on my hp c7180 as well as an error code of oxc18a0306.
SOURCE: Error 0xc18a0301
Error: 0xc18a0301 fix from HP tech support:
Let us perform some steps to isolate the issue and find a fix for it.
Please perform the following steps and let me know the message that will be displayed on the printer.
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
Screen says "support" R0631M
Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.
Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
Is the error message still being displayed on the printer?
Print a self test page to check the functionality of the printer.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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