Dyson DC 25. The roller brush will not engage. What can I do.

Hi, this is Jim with Crucial Vacuum,

I'm not sure what exact model Dyson you have, but we have a few videos on Youtube dedicated to replacing Dyson Roller Brushes. Here is one for a Dyson DC-25 and DC14.

DC-25
https://www.youtube.com/watch?v=8W8mah-y51Y

DC14
https://www.youtube.com/watch?v=7QpHz26KR5o

It is more than likely that the screw is simply jammed, or is not fully screwing in. More often than not this is due to the screw not lining up properly once being placed back in. Try wiggling it back in and lining it up just right.

You can purchase replacement brush rolls for your Dyson vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=Dyson+Brush&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.CrucialVacuum.com

Try these steps:

• Check the button that turns off the roller brush to make sure you didn't press it by accident.
• Unplug the vacuum and clear pet hair and other debris off the roller brush. It may stop as a safety feature if the roller brush is too restricted.
• Make sure the belt to the roller brush is placed correctly and not broken.
• Press the roller brush reset button. It may be located on the side of the vacuum's head, or inside the handle. The switch may need to be replaced if it's defective.
• The roller brush is disabled while the handle is in the upright position, so tilt the handle backwards while testing the roller brush.

I hope that helps you!

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Hi there SmartAlec from NelsonVacuums.com.au here. The rattle is the clutch engaging. It can happen for a couple of reasons. The best case for you is if there is something caught in the brush roller that you can simply remove. The next best is that the end caps of the brush are full of junk that you will be able to remove. Its not easy getting the brush out to clean there but it can be done.
If the brush spins in your hand easily when the brush is removed then it is the clutch itself. THe main roller often melts which is caused when the tension on the belt gets to high thus creating too much heat. THis can be resolved only with a new clutch.
Hope this helps, if you have more questions dont hesitate to reply or if you need parts just visit NelsonVacuums.com.au.
Happy Vacuuming :)

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

What do you want to reset? Do you mean the motor has stopped working? There is no "reset button". The motor has an automatic cut-out, which will operate if the motor gets too hot and will reset itself when it cools. If the motor will not work when it's cool, then you have an electrical problem which will probably need professional attention.