My husband has had the cover off my machine. IN the process he found thread WEDGED in the take up leaver area which left everything "TIGHT". Also, check for thread "AROUND" the handwheel. This happened to me winding a bobbin once.
Consult your owner's manual and oil only as instructed. Oiling a computerized sewing machine in the wrong place could cause severe damage. May be best to take it for service.
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