Why doesn't head stay in position to pick up dirt?

SOURCE: Cleaner Head flopping down

Hi.

This is very common problem & easily put right just go to Dyson UK site They have a help section with pictures that will show you how to fix this.


Chris..

woobie dog

• 1273 Answers
• Posted on Aug 12, 2009

SOURCE: Vacuum won't pick up any dirt

Hi,

When you turn the roller, you should feel some resistance from the belt. Remove the base blate that surrounds the beater bar. Check the belt. Take care in removing the beater bar, so you can get it back in the same way it comes out. Clean the beater bar while you have the bottom open. If you remove the beater bar to replace the belt, take the time to inspect the cavity behind the beater bar where the vacuum picks up. That is where vacuums usually stop up. Reassemble the vacuum. If necessary, slip the belt over the motor shaft and then slide the roller undre the belt. Install the beater bar back in the sockets and replace the base plate.
Best regards,

--W/D--

SOURCE: vacuum not picking up much but the hose attachment has no problem

I assume you've checked for blockages and that there's a useful length of bristles on the brush roll. Turn the machine over, and just behind the brush you will see a short length of clear plastic tubing with spiral reinforcing. That tube often splits, so there's an air leak and consequent loss of suction at the brush. A split may not be immediately obvious - to get the tube off, pull it off from the motor end and then unscrew it at the brush end. As a temporary measure you can cover a split with tape, but the tube undergoes so much flexing that tape is rarely effective for very long. A new hose (it's called the internal hose) is not expensive and is the only permanent solution.
If the internal hose is not split, post a reply here and we'll see what else we can think of. Good luck!

SOURCE: I have a Dyson DC14

Hello,

This sounds like your roller brush has stopped spinning for some reason. Turn the machine upside down when set to carpeting, and make sure the handle of the vacuum is down, as if you were in the vacuum posistion, and not up like the handle is when you're storing it.

Is your brush roller spinning? If it's not, there are two kinds of agitator brushes on the Dyson DC14, each has it's own troubleshooting.

If your beater brush is perfectly rounded in shape, then you have the newer style Dyson DC14 that doesn't use a clutch mechanism. Either belt has broken, or falled off, and is causing the brush not spin. Here's instructions with a pictorial on how to fix this problem;

Step 1. Unplug the vacuum cleaner.

• Lay the machine flat on the floor and turn it over so that the base can be viewed.
• Use a coin to turn the three soleplate fasteners and remove the soleplate as shown.

• Check the brushbar for blockages and ensure the brushbar is rotating freely by hand.
• If a blockage is present, carefully use a pair of scissors to cut away any hair and fibres from the brushbar ensuring you do not cut any of the bristles on the brushbar.