That's called your brush bar.
You're missing something. One of three things is happening-
There's either something caught up/wrapped around the brush bar, causing it not to move, like a long string wrapped around it a multitude of times, a blockage going in, or the filter is in need of being washed.. Dirty filters can cause limited to no function.
Read below and at then the VERY bottom is a link to your manual, which you need to review.
WASHING FILTER:
• Press the 'Filter' button so you can remove the cyclone and clear bin unit.
• Check and wash the filter regularly according to instructions to maintain performance.
• The filter may require more frequent washing if vacuuming fine dust or if used mainly in 'HIGH CONSTANT SUCTION' mode.
• Wash the filter with cold water only. Do not use detergents.
• Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a open flame.
• IMPORTANT: After washing please leave at least 12 hours to dry completely before refitting.
• Place the dry filter into the recess of the handle.
• Fit the base of the handle into the aperture on the base of the cyclone and clear bin unit. Push both halves together until the 'Filter' button engages and locks into place.
LOOKING FOR BLOCKAGES:
• Ensure the appliance is disconnected from the charger before looking for blockages.
• Do not operate while checking for blockages. Failure to do so could result in personal injury.
• Beware of sharp objects when checking for blockages.
• Refit all parts securely before using.
• Clearing blockages is not covered by your guarantee.
• If you cannot clear an obstruction you may need to remove the brush bar. Use a coin to unlock the fastener marked with a padlock. Remove the obstruction, replace the brush bar and secure it by locking the fastener. Ensure it is fixed firmly before operating the appliance.
CLEARING BLOCKAGES - THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or nozzle. If any part becomes blocked the appliance may overheat and automatically cut-out.
• Leave to cool down for 1-2 hours before checking the filter or for blockages.
• Clear any blockage before restarting.
• Refit all parts of the appliance securely before using.
• Clearing blockages is not covered by your guarantee.
Below, where the link says REDIRECT NOTICE, click on that. It will then take you to the user's manual download page. Allow your computer to open it. It will be in .pdf format. Make sure you have at least Adobe's PDF Reader, to view it.
Redirect Notice
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