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Please double check that each of your products are compatible with each other by either calling Arris or Netgear. You also review the netgear setup instructions after you've made the call if they're compatible.
This is the phone number for Arris: 1-877-466-8646
Shut down your router and disconnect all the cables including power cable and press power button of router for 60 seconds and connect all the cable and connect it to the computer and check
You can use both Ethernet and USB interface to connect two PCs simultaneously with one cable modem.
If you plan to go wireless (and maybe connect more computers), you have to purchase a router to split/share the internet connection coming from the modem.
http://www.drivers-fix.net/arris.php. Comcast sometimes has drivers for this device. Use the ethernet connection if you can cause Arris EMTA's usb outputs **** unless your trying to do both which is what I think your doing. If your computer only has a USB connection look for adaptors
You will need to purchase a router my friend. The arris does not have a DHCP server built in and cannot assign IP addresses to the work stations. The only way that could work is if you ISP provided you with a second IP address, which would also be extremely unsafe from a security standpoint. Any wireless router should do the trick.
Can you connect if you are directly wired into the router?
You may want to try using a ball point pen and pressing the reset button on the back of the arris. Let it reboot and try again.
Some netgear routers come with the wireless disabled out of the box, so you need to be hard wired when you run the CD or if you try to connect through your browser 192.168.1.1
All routers will only work with ethernet. You would need to get an ethernet card installed in your computer. You can probably buy one for about 20.00 at Walmart. If you don't want to do this you can purchase a usb/ethernet adapter and still use the usb port on your computer. You can purchase one of these for around 5.00's on ebay. Just go to ebay and search for usb/ethernet adapter. Please rate if this has helped. Thanks.
You need a router or network switch to share the single connection from this cable modem. Wireless router if you're so inclined. Comcast is about to jack the rental rate for that modem from $3.50 to $5 on January 1, at least in Atlanta.
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