My Dyson V6 has stopped working; green lights illuminate but no power???

Hello. I have the same problem as Shelly. My Dyson will not charge. When removed form the charger the LED light flashes a few times and then stops. The motor does not run at all. When the machine is returned to the charger the same thing happens. LED light flashes , then stops! The power supply from the mains plug is live. Any ideas please? From Eleanor O'Neill.

There is a fault in it. You should take it back and ask for it to be repaired under warranty.

If it's only 2 weeks old, you could have a defective either charging system or just a bad battery. Most places offer free replacement within 30 days of purchase. I would take it back to your place of original purchase. I hope that helps!

Hi Sandy, it's Jack at Dyson.

Our V6 cord-free vacuums have two power modes. There's regular high power for day to day vacuuming tasks, and Max mode for tackling really stubborn dirt, clinging pet hair etc.

To change between modes, you need to hold down the red on/off trigger so the vacuum is running. Then at the same time, press and release the illuminated Max button on the rear of the main body. You'll hear a change in the sound the motor makes when you switch between modes:

I hope this helps. If you'd like any further advice, our experts are standing by. You can reach the Dyson Customer Helpline on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Because the belt that drives it is slipping - needs to be tightened or replaced due to stretching.

Once the green light goes off, it's done charging. Since it was first charge I know they say to charge it 8? hours (or 4? don't recall right offhand) but it does come charged (that's part of how they make the batteries). What you do want to do is remember not to always recharge it when your done using it. Use it till the battery goes flat, then recharge it; it will give you a longer battery life that way.

Hi there,

I'm sorry to hear you're having difficulties with your DC16. In order to determine why the green indicator light is not illuminating while the machine is charging, we'll need to run through some troubleshooting checks over the phone with you. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to helping you resolve this issue.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com