Jayne King Posted on Feb 23, 2016

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The front of the hover wont drop down when bar is pressed

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AskDyson

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Posted on Mar 01, 2016

AskDyson

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Hi there Jayne, it's Jack at Dyson.

From what you've described, it sounds like there may be an issue with the locking arm that holds your DC25's cleaner head in place when the machine is upright. This should retract when you recline the vacuum, but doesn't sound like it's doing so in your case.

We'd be happy to provide further advice on this, and if a repair is needed we can provide further details on this. We'd also be able to confirm whether any repairs needed are covered under your free Dyson parts and labour guarantee.

When you have your DC25 easily to hand, please give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

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