Or it could be the incorrect bulb for the machine or if purchased from a secondary market, ie China, etc. I've purchased a replacement bulb from eBay and even though it was guaranteed to work in the machine, there is a lip on the bulb that prevents it from being inserted completely into the machine. Might be best to purchase an authentic replacement bulb from a dealer.
Barb, do you still have old bulb, look at bulb to see if filament is indeed broken, also check new bulb.
If bulbs are OK, the problem is in the bulb socket or its wiring.
You may want a tech. to look at it, if this is the case.
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