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Paul Cain Posted on Jan 25, 2016

We think someone has hacked our account on amazon and kindle. Have three books on kindle and we did not get them.we cannot get on our amazon acct, or buy on our kindle without paying for books.

1 Answer

Thomas Sargent

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  • Contributor 16 Answers
  • Posted on Jan 29, 2016
Thomas Sargent
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Joined: Jun 08, 2008
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On a computer, navigate to Amazon.com and on the black banner across the top of screen search for the words; "Hello. Sign in." followed by "Your Account" printed just underneath. Attempt to log in using your email address (or phone for mobile accounts) and password. If you succeed, then immediately navigate to your account settings and, just to be safe, change your password, and you should be all set.

If login fails even though you are positive that you have keyed in the correct information, then it is possible that someone has accessed your account and changed your password so as to lock you out of your own account.

If this happens you must immediately deactivate any credit card that you have registered to the hacked account, or the invader will be able to purchase goods at your expenses.

You should immediately call Amazon and inform them that your account has been hacked. They will probably be able to verify your identity by asking to answer security questions or other information known only to you (and them) given when you originally set up the account.

Do not delay in taking these steps.

5 Related Answers

Juseppi Rickarto

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  • Posted on Jan 03, 2012

SOURCE: kindle is stuck in the Amazon.com kindle store can't get out

Hold the power button to the right for 30 seconds. (Time them- not "One thousand one, one thousand two, ect." because this isn't precise enough.) This will reboot the Kindle and it should work. The reboot may take a while if it has been a long time since your last reboot.

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David Payne

  • 14162 Answers
  • Posted on Dec 13, 2014

SOURCE: Want to cancel book sent to my Kindle, miss understood, just wanted to buy the book. Please help me cancel

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uniman9310

Mike

  • 190 Answers
  • Posted on Dec 27, 2014

SOURCE: How do I add my newly purchased kindle to my amazon account

When you turn your new kindle on it should ask you to register it. If it doesn't then pull down the top bar (on kindle fire HD) and choose "more" on the settings list. Look for the "device" option and open that to register it. Make sure you have wifi turned on first.

mike0862

Mikey

  • 6904 Answers
  • Posted on Dec 28, 2014

SOURCE: How do I transfer my books from my Apple phone Kindle account to my new Kindle?

As long as they are both registered to the same account. You can transfer them by going to 'Manage Your Kindle' or they will be archived, as long as you downloaded the books via Amazon.

jerardi

David Payne

  • 14162 Answers
  • Posted on Feb 05, 2015

SOURCE: If i rest my kindle to factory settings can i get my books back from Amazon?

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Related Questions:

1helpful
2answers

My kindle was stolen. How do I prevent someone from buying books on my account? I have ordered another kindle, but it's not in yet.

I'm assuming you have got 'Buy with one-click' turned on then. Apart from that the thief would need your login password.

Log in to your Amazon account from another device which is connected to the Net, turn off one-click and change your password to your account.
.
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How can I talk to someone and get an answer

http://www.amazon.com/gp/help/customer/display.html/ref=hp_200783640_idevicei?nodeId=200298460
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I have been trying to buy a book but I am told I don't have money for payment, also I had my books in collection and now the collections are gone can you help me I have 93 dollars plus in my account

you need to go to your amazon acct,verify that you have money,then look for the book and buy it,if that doesnt work,then look for contact us on the amazon page and clik on it and tell them what the problem is,you may have deleted everything or someone took everything out of your acct,DO NOT give your acct password to anyone,only use trustworthy ppl to help you,if someone hacks your acct,then change your password and complain on the site it happened on,kindle tech support, http://www.amazon.com/gp/help/customer/display.html?nodeId=200317150
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How do I access the books on my kindle from my ipad Kindle app?

You will need to download the Kindle app ( from the App Store ) on your iPad or iPhone. You can then access your account on Amazon and probably download whatever you have on the Kindle to those devices. I have it and it works great....never went back to the Fire.
2helpful
4answers

How do i transfer a book on my kindle to a friend's kindle?

Have you tried logging on to your Amazon account on your friends Kindle and opening the book into their library?
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How do I set up an extra amazon account for my kindle?

u can setup someone else on ur prime acct for shipping, but i am not sure what u want to do.
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How do i delete books

I think the new update on the kindle has it to where you have to login to your kindle account on Amazon, and remove it from your device that way. It is not taking up any space on your kindle now' it may just be the book cover, but login to your amazon account and remove that book from your selected Kindle.
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Establish 2 facebook accounts in different names

You are SHARING your Amazon account so that it currently sees your 2 Kindle devices and his Fire.

This is great if you want to share books and stuff.

However, it does mean that it will only relate to YOUR Amazon account details i.e. YOUR email address and therefore YOUR Facebook, Twitter and all the rest.

If he wants his own setup then he will have to de-register his fire from YOUR Amazon account and register it to his Amazon account.

It's that simple.
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How do i sync my kindle account to my ipad?

install the kindle app, and when you log in with your amazon credentials, they will be synched
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