Generally, tension adjustments are made using the upper thread tension. Most likely the upper tension is set too tight and is pulling the bobbin thread up. Loosen the upper tension and try again. Tension is accurate when the upper thread and bobbin thread meet in the middle of the fabric. Whenever fabric, thread & needle are changed, there may be a need to adjust the upper tension.
HINT: When threading the upper thread, make sure the presser foot is RAISED during threading to make sure the upper tension disks are open and the thread seats properly.
Bobbin tension is only adjusted when the tensions are way out of whack. Only slight turns of the bobbin case tension screw are made in graduated movements and testing occurs after each adjustment.
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