Filters are regularly cleaned and have checked for blockages none found, Any suggestions please
Hi, it's Allan at Dyson.
I would recommend contacting Dyson directly to discuss this. The smell may be perfectly innocuous but it might be worth asking a few questions and diagnosing it.
Please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
All the best,
Allan
had Dyson engineer today, problem appears to be with the brush bar motor causing the control panel and a switch to fail.
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SOURCE: Dyson cleaner keeps cutting out, no blockage found, filter clean.
1. Check the on/off button these can also be troublesome and if you've stood on the cable once or twice you could have a break in the wire and it's shorting, check by turning on and wiggle cable around where it enters machine.
2. Faulty thermocouple, it is held in a white plastic housing screwed with one T15 torx screw to the motor housing. You could replace it but I just shorted mine with some wire and it hasn't failed since and more importantly not caught fire yet!
SOURCE: I have checked the machine for blockages, none
The electric motor inside your Dyson has a built in over-current trip to protect itself (and you if it seriously overheated and caught fire). This normally automatically resets itself, however if the motor has just about had it, next time it is switched on it just trips again.
The primary cause of motors overheating is that the filters are not cleaned or replaced frequently enough. Dont be fooled by Dyson's "lifetime filters". They need to be regularly cleaned and replaced when necessary.
Replacement motors are avaible on eBay for about £25, however repalcing one requires good DIY skills and tools.
Have a look at www.dysonmedic.com and see if you feel you can tackle it yourself. If not, take it to a repair shop or call the Dyson helpline.
SOURCE: Dyson DC 25 Ball - no power to motor
Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.
SOURCE: There is a burning smell when switched on - does
Basically, yes !
New motors can be bought reasonably cheaply on eBay, but you'll need good DIY skills and some unusual tools (torx drivers) to do the job.
Have a look at www.dysonmedic.com to see if you feel you can do it.
Official advice and support for Dyson technology
SOURCE: My dc01 upright does not
Hi there,
Sorry to hear of your problem with your DC01. Although it sounds as if
you've already checked your machine over quite thoroughly, you might
find it helpful to visit the Support section of our website to ensure
you've covered everything:
http://www.dyson.co.uk/support/help.asp?article=1919&product=DC01-SY-STD
Unfortunately, we are no longer able to supply spare parts, or carry out
service or repairs for DC01 and DC02 machines.
However, as the owner of a DC01, you can receive £100 off selected Dyson
Ball™ vacuum cleaners, or £70 off selected other Dyson vacuums. We'll
also collect and recycle your old machine.
If you have any questions about this offer or would like to discuss this
further, please call 0800 954 0153.
Kind regards,
Jack
Dyson Customer Service
If you'd like further help or advice after giving this a try, please give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).
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