Question about Dyson DC59 Animal Bagless Cordless Stick Vacuum

2 Answers

The machine was turning on and off so I removed the filter and washed it, left it to dry for 24 hours and replaced it.

The machine still cuts out intermittently however if the filter is lifted out about 1/4" it works perfectly (I haven't been using it like this)

Posted by Anonymous on

Ad

2 Answers

  • Official Brand Answer
  • 2,572 Answers

Hi, it's Allan at Dyson.

I would recommend checking the door inlet flap to see if there is any debris obstructing or jamming the door partially closed. If so, it will be restricting the airflow and cause the motor to pulsate (pulsating is designed to reduce stress on the motor during a limited airflow).

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

All the best,

Allan

Posted on Feb 01, 2016

Ad

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Top Expert:

    An expert who has finished #1 on the weekly Top 10 Fixya Experts Leaderboard.

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

  • Dyson Master
  • 11,573 Answers

Sound like you may have had dirt,dust etc get past filter and will have to disassemble more of the machine to clean motor and fan

Posted on Jan 18, 2016

Ad

1 Suggested Answer

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How to change the filter and wash


It you have the ball. Look on the side and you will see two small cut outs. Just screw it off and you will see the filter also there one on top of the The trash Collector. If you have the older model. Remove the trash collector and pop up the flat base under it. Wash the filters with warm water and let dry for 24 hours.

Apr 26, 2016 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

How to clean the filter


Hi there, it's Jack at Dyson.

DC28 has two washable filters engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3-6 months as shown in the video below. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them in the machine.


I hope this helps. If you'd like further guidance you're welcome to give the Dyson Customer Helpline a call on 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Mar 06, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

If the filter is clogged would it quit working


Hi there! If the filter is clogged this will cause the vacuum to lose suction and possibly shut-off. Below are instructions to checking and cleaning your filters.

1. Remove the dirt cup. Twist off the dirt cup lid.
2. Remove the filter cartridge from dirt cup.
3. Separate the foam and cartridge filters. Wash foam filter under running. Allow 24 hours to air dry outside the vacuum.
4. Tap the excess dirt out of Hepa filter. Hepa filter may also be washed. Allow 24 hours to air dry.
5. Check the secondary filter by removing the filter cover from base. Rinse the foam filter under running water until it runs clear. Allow 24 hours to air dry.
6. The red baffle tube inside of the dirt cup is apart of the filtration of the vacuum and needs to be cleaned as well. Twist out the baffle tube by turning 1/4 turn clockwise. Remove any hair or debris wrapped around baffle tube. Baffle tube can be rinsed if needed. Allow to dry thoroughly.

If the filters are too dirty they may need to be replaced. With regular maintenance the filters should be replaced about once a year. Follow the links below to order replacement filters for your UH20020.

Primary Filter
Exhaust Foam Filter

Hope this helps!

Jun 12, 2014 | Hoover Nano Cyclonic Compact Bagless...

1 Answer

How to empty it


1. Push down on carry handle and
pull dirt container away from unit.

2. Once it is pulled back lift it out.

3. Hold dirt container over trash can and push down on bottom
release lever to release debris.

4. Close bottom cover on the dirt
cup until it snaps shut.

While you have the dirt container out you can also clean the Lifetime HEPA filter. It is on the top of the dirt container.

1. Twist lid to the left to remove lid and filter from
container

2. Remove foam filter from dirt container and dump out
any loose dirt. Wash the foam filter.

3. Remove the HEPA filter by Twist filter handle to the left and
pull out of lid. Wash the Heap filter.

4. Once the filters are thoroughly dry (I recommend set out for 24 hours) then installer filters in lid and thread back on top of the dirt canister.

Before replacing the dirt canister you can also clean the exhaust filter install below the dirt canister on the top vacuum cleaner head.

1. Loosen the exhaust grille by pressing the locking tab, and
remove it.

2. Remove and shake out the exhaust filter and wash it.
Note: Scented filter are not washable.

3. Once the filters are thoroughly dry relace it and snap the
exhaust grill into place.

Replace the dirt container
NOTE: Dirt container will not
align on base if filter is not
aligned properly.






May 15, 2014 | VAX Appliances Vacuums

1 Answer

No dirt in cup and the red thing does not turn


Hello! It sounds like your vacuum has lost suction. This is caused by either a clog or a filter that needs to be cleaned or replaced. Please try these brief trouble-shooting steps.

1. Remove the dirt cup. Twist off the dirt cup lid.
2. Remove the filter cartridge from dirt cup.
3. Separate the foam and cartridge filters. Wash foam filter under running. Allow 24 hours to air dry outside the vacuum.
4. Tap the excess dirt out of Hepa filter. Hepa filter may also be washed. Allow 24 hours to air dry.
5. Check the secondary filter by removing the filter cover from base. Rinse the foam filter under running water until it runs clear. Allow 24 hours to air dry.
6. The red baffle tube inside of the dirt cup is apart of the filtration of the vacuum and needs to be cleaned as well. Twist out the baffle tube by turning 1/4 turn clockwise. Remove any hair or debris wrapped around baffle tube. Baffle tube can be rinsed if needed. Allow to dry thoroughly.
7. Remove the hose from both ends. Use a broom stick to loosen and remove any clogs from the main hose.
8. Remove the bottom plate and the brushes as instructed in the owner's manual. Use a wooden spoon or something similar to gently break up and remove any clogs from the lower hose.

If the filters are too dirty they may need to be replaced. With regular maintenance the filters should be replaced about once a year. Follow the links below to order replacement filters for your UH20020.

Exhaust Foam Filter
Primary Filter

Hope this was helpful!

May 10, 2014 | Hoover Nano Cyclonic Compact Bagless...

1 Answer

Resetting


Hello! The vacuum will reset itself, you only need to allow it time to cool off.This can take up to an hour. Overheating is usually caused by a clog or a filter that needs to be cleaned or replaced. Below are simple instructions for checking your vacuum for clogs.

1. Remove the dirt cup. Twist off the dirt cup lid.
2. Remove the filter cartridge from dirt cup.
3. Separate the foam and cartridge filters. Wash foam filter under running. Allow 24 hours to air dry outside the vacuum.
4. Tap the excess dirt out of Hepa filter. Hepa filter may also be washed. Allow 24 hours to air dry.
5. Check the secondary filter by removing the filter cover from base. Rinse the foam filter under running water until it runs clear. Allow 24 hours to air dry.
6. The red baffle tube inside of the dirt cup is apart of the filtration of the vacuum and needs to be cleaned as well. Twist out the baffle tube by turning 1/4 turn clockwise. Remove any hair or debris wrapped around baffle tube. Baffle tube can be rinsed if needed. Allow to dry thoroughly.
7. Remove the hose from both ends. Use a broom stick to loosen and remove any clogs from the main hose.
8. Remove the bottom plate and the brushes as instructed in the owner's manual. Use a wooden spoon or something similar to gently break up and remove any clogs from the lower hose.

If the filters are too dirty they may need to be replaced. With regular maintenance the filters should be replaced about once a year. Follow the links below to order replacement filters for your UH20020.

Hope this was helpful!

Primary Filter
Exhaust Foam Filter

Mar 23, 2014 | Hoover Nano Cyclonic Compact Bagless...

1 Answer

It runs but not pick up dirt in cup


Hello! If the dirt is not entering into the dirt cup this could mean there is a clog in the vacuum or a filter that needs to be cleaned or replaced. Check that the brushes are still spinning. The vacuum has a brush-roll shut-off pedal on the right side of the cleaner if you are standing behind it. Below are simple instructions for checking your vacuum for clogs.

1. Remove the dirt cup. Twist off the dirt cup lid.
2. Remove the filter cartridge from dirt cup.
3. Separate the foam and cartridge filters. Wash foam filter under running. Allow 24 hours to air dry outside the vacuum.
4. Tap the excess dirt out of Hepa filter. Hepa filter may also be washed. Allow 24 hours to air dry.
5. Check the secondary filter by removing the filter cover from base. Rinse the foam filter under running water until it runs clear. Allow 24 hours to air dry.
6. The red baffle tube inside of the dirt cup is apart of the filtration of the vacuum and needs to be cleaned as well. Twist out the baffle tube by turning 1/4 turn clockwise. Remove any hair or debris wrapped around baffle tube. Baffle tube can be rinsed if needed. Allow to dry thoroughly.
7. Remove the hose from both ends. Use a broom stick to loosen and remove any clogs from the main hose.
8. Remove the bottom plate and the brushes as instructed in the owner's manual. Use a wooden spoon or something similar to gently break up and remove any clogs from the lower hose.
9. Inspect the belt for damages, if the belt is broken replace the belt with a Genuine Hoover belt part 562633001 Flat Belt Nano Upright

If the filters are too dirty they may need to be replaced. With regular maintenance the filters should be replaced about once a year. Follow the links below to order replacement filters for your UH20020.



Primary Filter
Exhaust Foam Filter

Hope this helps!

Mar 12, 2014 | Hoover Nano Cyclonic Compact Bagless...

1 Answer

My dyson d14 animal keeps cutting in and out. When it's on, the hole above where the filter is, keeps making a loud suction noise and it won't clean up hair and dirt.


Vacuum Cleaners require AIr-Flow. Your machine is not getting any air-flow. The noise you hear is a valve opening up to prevent your machine from overheating and burning out the motor.
You probably have an obstruction somewhere in the machine. Dysons are kind of known for that in the vacuum cleaner world.
Check all air channels and clean them out. If that fixes the problem you still might have issues that caused it to clog up.

I posted the part second because it takes 24 hours to complete it.
Be sure you wash your Washable Pre-filter. It needs to dry for 24 hours. Never put it back in the machine wet.

Once it is completely dry reinstall the pre-filter and your machine should be back to normal operating functions.

Let me know f this helps.

Dec 31, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How to fix blockage on DC24


Hi there,

I'm sorry to hear you're having difficulty with your DC24. From your description of the issue, it sounds as if your machine is shutting off because it's overheating. This may be due to a blockage, and the filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-won-t-switch-on-or-cuts-out/my-machine-cut-out-whilst-i-was-using-it/how-to-remove-a-blockage/check-wand-and-hose-step-1

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely somewhere warm before replacing them.

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 31, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Filters have been clogged with wet cat litter and now the vac will turn on but shuts off and wont cont to vaccume. can we clean/rinse the filter out. filter light has come on and then turns off once the...


Using a vacuum cleaner for wet cat litter??? Not a good idea at the best of times! The machine's cutting out because it's overheating. You don't tell us the make or model of your machine - some filters are washable, many are not. Your user manual should tell you. As a general rule, cloth- or sponge-type filters are probably washable, paper ones are not. If you do wash the filter, give it at least 24 hours in a warm place to dry thoroughly before re-using.

Jan 24, 2010 | Vacuums

Not finding what you are looking for?
Dyson DC59 Animal Bagless Cordless Stick Vacuum Logo

162 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Nick Olsen

Level 2 Expert

196 Answers

Gerry Harvey
Gerry Harvey

Level 3 Expert

1481 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...