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If it is a standard USB keyboard, that is probably your problem. Tablets are not like Windows PCs, where everything USB is plug & play. Tablets usually run some version of Android as their OS, and manufacturers may or may not support keyboards. If they do, they will specify what keyboards will work with your tablet. Tablets are a lot like Apple products - not everything off the shelf will work and sometimes it must be manufacturer's products only.
Hi Roberta
Perhaps an Incompatibility.
Time to Rely on the Warranty... It does have a warranty... right
If Not....
There is a service agent or even the people you bought it from!
When buying electronic products it's times like these that you need good customer service.
I try to think of this just before buying my product.... even if it costs a bit more.
apple costs more but it's dependable
Good Luck
I am not sure if you need a specific setting to use the keyboard or if your tablet will recognize it once you connect the keyboard to the tablet. To connect the keyboard to the tablet use the USB cable or the OTG cable that came with the tablet. I cannot give you specifics on how to connect because I am not familiar with that tablet, but you can read the instructions in the user's manual of your tablet. I am also providing some links to help you.
im assuming u want a mini-b to micro-b. an adapter set is your best option. if you bought new you probably have the otg cable so you just need a female usb-a to mini-b adapter. 2$ ebay
Unfortunately with Android products, bluetooth pairing either works or it doesn't. If your particular product isn't pairing correctly, it may get fixed in the future with an Archos firmware update, but at present you'll want to try a different brand of keyboard.
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