Check to make sure your thermostat is set at a temperature that will turn the fireplace "on".
Double-check what your "swing" temp settings are set at, as this may effect how quickly the unit shuts off because it thinks it's too close to the target temperature.
If needed:Skytech's Tech Support number is 1-888-672-8929They are available Monday to Friday, 8am to 5pm EST.
If your remote needs to be replaced, the 3301 is available here:
Skytech 3301 Fireplace RemoteIf you are looking to replace it, I would also highly recommend looking at Skytech's new 3301P2 remote. It adds a programmable thermostat, and a much nicer back-lit LCD screen. This unit is available here:
Skytech 3301P2 Fireplace Remote
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