Why does my software not open after it is installed on my computer?

Windows 98 is pretty old. Verify that the software you have is compatible with Win98. I believe Bernina software requires WinXP.

...

1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Some of the Pantograms software programs require a USB dongle connected to the computer. However, the driver for this dongle has to be installed before you install the software or connect the dongle. I suspect you may not have installed the driver or the dongle is missing.

Assuming that the dongle is connected:
Close your embroidery software program and all of the Pantograms software, including the Network C software, on your computer and remove the USB device. Put the software install CD into your machine's optical drive. (If your new machine doesn't have an optical drive, get a USB optical drive or copy the files from the CD to a 1GB+ USB flash drive at another computer with an optical drive.) If Windows XP starts the autorun routine for the CD, click Exit. Then double-left click on My Computer to launch File Explorer. Go to the CD drive (or USB drive if you used the work-around) and double-click on it. Open the Rainbow Drivers folder and then open the XP folder. Double click on the program: setup.exe . Choose Complete install as the program executes. Then close File Explorer when the install is done. Now insert the USB dongle and follow the on-screen message about New Hardware found to install the Rainbow driver from C: .

If you do not see the New Hardware found message, try putting the dongle into a different USB port. (Make sure to avoid USB hubs - they can add to USB device issues.) If the dongle doesn't work at any port, you may need to use a different method. There is a flash reader available for connecting a USB flash drive to the Toyota 830 here: http://www.plrelectronics.com/lab/usb_reader.php . (Scroll down to the Toyota machine section. This isn't cheap but it is cheaper than some of the newer embroidery software packages.)

I hope this helps.

Cindy Wells

There are now several versions of the basic Futura software and AutoPunch available on the market. The most current is version 1.0.0.2. To determine what version of either software you have, you will find this information around the inside rim of the CD at approximately 4 o'clock. Before loading any of the Options into your computer, check the version and then follow the steps below. The following steps will update your software so that you will now have the latest 1.0.0.2 version of the basic program and all options.

To load base software 1.0.0.0 with AutoPunch 1.0.0.0 or base software 1.0.0.1 with Autopunch 1.0.0.1

• You must use bobbin part number 085128. This bobbin is specifically designed for the Futura CE-100 and CE-200.
• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and turn off the machine
• Install Autopunch and leave the CD in the tray
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Turn on Futura machine and double left click on Futura icon to open program
• Type in the Access code from Autopunch jewel case and then left click on the check mark to open program
  

To load base software 1.0.0.0 with AutoPunch 1.0.0.1 or base software 1.0.0.1 with Autopunch 1.0.0.0

• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and turn off the machine
• Install Autopunch and leave the CD in the tray
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Turn on Futura machine and double left click on Futura icon to open program
• Type in the Access code from Autopunch jewel case and then left click on the check mark to open program

To load base software 1.0.0.0 or 1.0.0.1 with Autopunch 1.0.0.2

• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer- machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close software and turn off machine
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Install Autopunch using Installation Wizard - leave CD in tray
• Turn on Futura machine and double left click to open program
• Type in Access Code from Autopunch jewel case and then left click on check mark to open program

To load base software 1.0.0.2 with Autopunch 1.0.0.0 or 1.0.0.1

• Load Base software (have machine set-up for embroidery with USB connected to both machine and computer- machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and turn off machine
• Place Autopunch CD in tray but CANCEL Installation Wizard
• Download appropriate update for Windows Version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop download icon to install update
• Turn on Futura Machine and double left click to open the program
• Type in Access Code from Autopunch jewel case and then left click on check mark to open program

To load base software 1.0.0.1 with Autopunch 1.0.0.1 with Hyperfont 1.0.0.2 or Photo Stitch 1.0.0.2

• Load Base software (have the machine set-up for embroidery with USB connected to both machine and computer - machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and then turn off the machine
• Install the Autopunch program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in the Access code from Autopunch jewel case and then left click on the check mark to open program*
• Close program and then turn off the machine
• Download appropriate update for Windows version from the Futura-Support.com updates and save to desktop
• Double left click on the desktop icon to install update
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and then turn off the machine
• Install HyperFont program - leave CD in tray
• Turn on Futura machine and double left click to open program
• Type in Access Code from HyperFont jewel case and then left click on check mark to open program*
• Close program and then turn off the machine
• Install PhotoStitch program - leave CD in tray
• Turn on Futura machine and double left click to open program
• Type in Access Code from PhotoStitch jewel case and then left click on check mark to open program*

* Must open the program after installing each Option with CD in tray and type in Access Code before installing next Option.

To load base software 1.0.0.2 and adding all Options - Hyperfont 1.0.0.2, PhotoStitch 1.0.0.2, Autopunch 1.0.0.2 and Cross Stitch 1.0.0.1

• Install Base software (have machine set-up for embroidery with USB connected to both the machine and computer- machine turned OFF)
• Turn on Futura machine and double left click on Futura icon to open program
• Close program and then turn off machine
• Install Autopunch program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from AutoPunch jewel case and then left click on check mark*
• Close program and turn off machine
• Install Hyperfont program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from HyperFont jewel case and then click on check mark*
• Close Program and turn off machine
• Install Photo Stitch program and leave the CD in the tray
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from PhotoStitch jewel case and then left click on check mark*
• Close program and turn off machine.
• Install Auto Cross Stitch program and leave CD in tray
• Download appropriate update for Windows version from the Futura-Support.com updates (Fut_sp2_Options.exe) and save to desktop
• Double left click on the desktop download icon to install
• Turn on Futura machine and double left click on Futura icon to open program
• Type in Access Code from Auto Cross Stitch jewel case and then left click on check mark*

* Must open the program after installing each Option with CD in tray and type in Access Code before installing next Option.

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Bit out of my league can I suggest you talk to a computer expert.
My limited knowledge tells me while trying to update, your previous software package has been corrupted.

IF YOU ARE RUNNING WINDOWS VISTA YOU HAVE TO DOWNLOAD FROM FUTURA SITE. HAD TO TAKE MY MACHINE AND COMPUTER TO COMPUTER SHOP TO GET SOFTWARE DOWNLOADED BECAUSE SOFTWARE IS FOR WINDOWS 98,2000 AND XP

When I looked at Futura's website yesterday getting information on installing this software on a Vista system, there are a number of things that you have to do, not just download and install the Vista patch.  After you install the Vista patch, instructions are given on how to set the program to run in WIN XP mode and then you have to install the XP patch.  Check the website for the specific instructions.  Now if I could just find a copy of the base software to install (my mother-in-laws computer crashed and no one can find the install CD -- we found the other one and the DVD video disk but not the install).  Singer wants to sell me the program again for $269.