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Lens covers are delicate things. A bit of dust or dirt inside and the the springs can't do their job. When cleaning doesn't work, to repair this I remove the lens cover and shorten the springs by cutting off a bit and then reattaching them. A small bit of mollyd to lubricate helps too. never use oil or silicone.
Stuck automatic lens covers are fairly. But usually it's very easy to fix, without even opening the camera. See this link for troubleshooting steps for this problem.
Was the unit dropped or were any liquids messed onto the lens assembly previously ?
If dropped (particularly if the lens was open) the lens drive mechanism might well have suffered damage.
If liquids, particularly ones containing sugar, were accidently messed onto the lens assembly, then the sugar becomes sticky as the liquid dries, effectively glueing the mechanism in place.
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