Model EP5962. Why does screen indicate 'Mailbox Busy'?

Jill,

It looks like your extension's voicemail mailbox is not set up. So without the mailbox not being set up, you do not have access to the mailbox. Once the mailbox is created, you should be able to add/change your password. If you are not sure how to create a mailbox, I would check and see if you are able to contact a Panasonic phone tech in the area to take care of your issue.

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Aflashinf speaker key indicates that the phone is fowarded.It's either call foward all calls or call foward on busy.
To cancel call forward all calls, press #11 (with the handset in the cradle), then press your own dss button or dial you own extension number (21-36), and press #.
Canceling call foward on busy uses the same steps but uses #12 instead of #11 for the first step.

the uniden was returned to Aucklands "wonderful" service team and it was found the ceramic coil inside had been damaged, after i dropped it I would say!

first set day and time... menu, mailboxes, set day/time, scroll to day, set, select, ok... then scroll to current time, set, dial pad four digits, 2 for am or 7 for pm, select save. now power on line 1 or 2 or both. phone is preprogrammed with 'hello, please leave a message after the tone.' to record your own use menu, mailboxes, select setup 1 or 2, then review/chng oga, then record new oga, then ok. record when screen changes, choose stop when you're done. shortcut: press and hold record, press and release mailbox line x, release when finished. you only record one line at a time, so you can have different messages on each line. even if it's the same, you must record each line. since you can only record one message the shortcut would be useful for an 'out to lunch, be back about 1-30' sort of message. then re-record a standard message when you get back from lunch. 'course, you really don't need an 'out to lunch' message, since people are accustomed to answering machines at any time of day. all the caller needs to know is that 'i can't get to the phone right now.' and they appreciate it when you keep it short.

Fixed

This will be an incomplete answer because you asked an incomplete question.

The first pat of your question involves access to the voice mail system. You can change it from a PC with software to access the system, or from the system manager's mailsbox (999). WHen the system was installed, you should have been given instructions and a password to that mailbox. You log into the manager's mailbox and select options 6 then 1 then 1 to edit or 3 to reset the password.
Easiest for you is to reset the password and make each mailbox owner do his own name, password, directory characters, and greetings.

There are at least 2 ways to get someone's call to voice mail. The first is by setting call forward at the phone. That's the *710x (VM) # that you dial from the intercom. My voice mail system is at ext 165, so I use *7104165# to send it to VM only when I don't answer. The 4th digit options are 2 for all calls, 3 for busy 4 for no answer, and 5 for busy/no answer. Once you set it, the FWD/DND button functions as a selector.

The second way is, if you know the person is not going to answer, you set up a VM Transfer button.
That's where you take a spare button of the 24, label it, and dial the following. PROG press the button 94 (VM) ENTER. Again, mine is 94165.

The 3rd way involves system programming and has to be set up by the system installer. It involves extension intercept and has timing parameters and destinations that need to be programmed.

I think I got most of your question answered. Post again if you have any questions.

Carl

unplug the phone and it will reset

This, my friends, is a very popular problem. It is caused by someone else in your company pressing the Message button on their phone while you are calling them or they are calling you. We strongly recommend to our customers that no one presses the Message button under any circumstances. To access your voice mailbox, always dial the Automated Attendant access code assigned by your installer - usually 165 (although on our systems it is "62" or the letters "MB" for MailBox).

You need to dial the Message Waiting Lamp feature code and dial "0" for the extension number. The code itself varies from system installation to system installation, but the most likely numbers are *70 and 70.


We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

Try unplugging your corded base unit, then replug. It should reset. Then you'll be able to go in and delete those messages.