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Google the MODEL number or contact the outlet where you purchased it. A model number is needed to get accurate results, because they make so many. They appear to be a BRAND with no MAKER. They also do compost and fertilizer which means they don't actually make the timer, they have someone else like Gardena make it and put the Vigoro badge on it. The reviews are very mixed, units that leak, units that don't open the valves, units that work sporadically etc.
Have you lifted the zone 3 and 4 wires off the controller? It's possible you have a valve problem where the 3 and 4 valves are not closing even though they're not getting power. May need new solenoids for those valves. I would also use a voltmeter at the 3 and 4 valves (look for AC voltage, OR disconnect one wire on each valve and see if you get a different result). A long shot is that somehow some wiring has gotten shorted between the controller and valves and is powering the valves when they shouldn't be.
Water timers and Melnor timers last a year or two. They come with 1 year warranty for defects in workmanship. Change batteries, reset timer if there is a reset protocol, buy another timer. Melnor, Orbit, are major brands. Gardena is not supported. Yardworks repackages other brands. Copy following link for all watering and irrigation timers on market, with links to manuals for each brand: http://waterheatertimer.org/Woods-timers-and-manuals.html#sprinkler Add a comment and say what you find.
Melnor is major water timer company, and not off-brand. However, water timers last a couple years, or less, sometimes they last long time but that is not often. If not drained completely of water, they will break when water freezes. Copy following link to identify all water timers on market today: http://waterheatertimer.org/Woods-timers-and-manuals.html#sprinkler Most timers have 1 year limited warranty for defects in workmanship.
Where are the bleed screws..??
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