When in forwarded mode, the call automatically goes to voicemail
SOURCE: How to forward incoming calls
There is a feature that most dealers do not activate called "Voice Mail Transfer" which transfers an incoming call to a person's (or department's) voice mail box. Forwarding calls to someone's mailbox is not possible without special programming by a certified dealer.
We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.
SOURCE: Rings before KX-T7736 goes to voicemail
This is just the quick answer and may not be exact. System program 203 is the intercept time. It's probably set by default to 40 seconds. A ring cycle is about 6 seconds. Try adjusting that down to, say, 20 seconds and see if that works. I have your exact setup in my office, but I'm not in my office for the rest of today. I may get a chance to play with the timing on Saturday.
Carl
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