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Sorry to hear you're having difficulties with your DC14. The cleaner should recline easily into the vacuuming position when one foot is placed on the cleaner head, and the handle is lowered. If it's not doing this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
remove and clean the filter ( tap and brush filter or use a air compressor to blow out filter ) --- also check the vacume hose near the floor attachment for any dirt and debris that may be clogging the line. this should bring your vacume to full operation.
I just changed mine and I will be blunt. First off, the design is **** on this vacume, secondly the belt was designed to break on the rusty carbon steel pully rod. Ok now that I've vented we will get down to business. On the bottom of the vacume you will find a plastic housing thats covering the brush. It will have 4 screws around the brush plus one above them. The housing itself is shaped like an L. Remove all the screws and expose the bare brush. This was not my case but there should be a belt holding the brush to a small steel pully rod in the top part of the L indention. If not then just locate an indention on the brush where the belt will be placed and look directly beneath that to find the pully rod (probably about 6 inches beneath the indention on the brush). wrap your new belt around the metal pully rod and then take out the brush. Wrap the other end of the belt around the indention on the brush and pull up hard and replace the brush in its vacume housing. This will take some effort as the belt has to be stretched. When finished replace the housing cover with the five screws and boom you're done.
You may have something simple like a bad plug end piece on the power cord. try it in another socket if it still doesnt work you may have to replace the plug. The most stressed point on a vacume is on the power plug and cord because it gets pulled and twisted a lot.
Check the hose and see if it has a clog, also the hose at the bottom. The filters may be clogged, make sure they are clean and that air flows thru them, if not then replace them.
look under the vacume cleaner and take off the cover make, shure the belt is where it needs to be, you should have a setting on the vacume cleaner that gives you an addjustment for the carpet your on, raze it up.
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