We cant get the recorded message for night mode to change. How is it done?

The steps to delete auto attendant messages, including day/night mode, opening inbox, schedule 1, schedule 1 intervals A/B/C, will depend on the specific phone system or software you are using. However, here are some general steps you can follow: Access the auto attendant menu: This is usually done by dialing a specific extension or accessing the system through a web-based portal. Navigate to the message management section: This section may be labeled "Greetings," "Prompts," or "Recordings," depending on your system. Select the message you want to delete: This may involve listening to the message or selecting it from a list. Choose the delete option: This may involve pressing a button or selecting a menu option. Confirm the deletion: Some systems may require you to confirm the deletion before it is finalized. Repeat for all auto attendant messages you want to delete. It's important to note that deleting auto attendant messages may affect the functionality of your phone system

It's only that simple if you have a guide to what Custom Service or greeting plays now. When the system moves from Day to Night mode, the installer assigns a menu that plays. You can change it if you know which one. If you don't get the right one, there would be 98 other custom service and 31 other Company messages that you could record to and they'll never play.

Carl

Call voicemail by pressing the Intercom button then dialing 777, when it answers login by dialing 99# followed by the password(default is 1234#) then press 9 for system features menu. Press 3 to choose Automated Attendant, the system prompts for the Auto Attendant number(1-4), start with Auto Attendant 1,if you do not know which one is being used by pressing 1. Press 2 to choose Night Menu, press 6 to change the Night Menu prompt. Lift the handset, press 1 to record your new Night Menu prompt using the handset, press 1 at the end of your recording. To listen to the new recording press 23, to immediately re-record press 21, to save the recording press *#. Press # to save all programming changes and activate new recording. Press *7 to return to system features menu or hang up to end programming session.
Changing the Auto Attendant prompt should be done when you are able to do a test call on each line to verify that you have changed the correct prompt(in your case after hours or by putting the system in After Hours mode manually to ensure the After Hours prompt is active) for each line being answered by the Auto Attendant. By default all lines are assigned to Auto Attendant 1, if your system has been modified to use a different Auto Attendant for some or all lines, you will need to repeat the above procedure for the Auto Attendant being used. If at any time you get lost or confused while in the voicemail programming, hang up and start over. Once you get comfortable with navigating the voicemail programming, it gets easier. If you have trouble send a comment, I will try to help.

This may be specific for my system, but hopefully it helps:

Connect to your voicemail (for us, we can either hit the voicemail button or dial 1650)

Once in, press #6, it will ask for a mailbox number, dial *9998, it will ask for a password (the default is 1234#)

Press 5 to modify messages.

Press 3 to record custom service menus.

It will ask you to pick which menu (1-100). Our day menu is 1, and night is 2. I'm guessing yours will be the same.

From this point, it becomes the same as recording a standard voicemail greeting. It will play the current greeting and you can press 1 to re-record it. Do so, and then press #. Press 2 to accept and you're done!

assigning messages is done by
feature 983>1020000>AA>Table>table 1>Greeting Type
depending on how you have the business hours times set it'll play the greeting you want. Typically I set the greeting type as morning:1, afternoon:1, Evening:1 and Non-business:4. then under business hours I set them up as mon- fri morn:0800am, aft:0800am, eve:0800am and nonb: 0500pm. sat and sun as morn:1200am, aft: 1200am, eve:1200am, and nonb: 1159am
press Rls when finished
that way when a caller calls between 8am and 4:59pm they get the day greeting and from 5pm to 7:59am they get the night greeting (greeting 4) saturday and sunday play the night greeting all day.
Dont forget to record greeting 4 as your night greeting.

the night mode message that is being used is the main phone's (phone with lowest Ext. number) night mode message that was customized through it's voice mail.go on the main phone and listen to its voice mail. (voice mail ext. usually 165)continue listening until you hear some options.select the voicemail management optionthen select the change personal greeting optionthen select the after hours greeting optionhope this helps!

make sure the call rerouting always is setup and points to the vm huntgroup, then check the call rerouting assignment points the answer point extn number to the relevant always alternative in night1 and night2 mode

ie; always alternative 10 set all to Reroute and supply vm huntgroup number then program call rerouting assignment for extn during night1 and 2 to 10.

let me know if this resolves the issue if not it could be a number of other timer related / vm configuration / call routing problems which might require a more indepth investigation

I was told that the day and night settings in the local applications must be the same. It is in your night call routing table that you need to place the extension in order for the system to know which recording to play when. Then, your system will play the application when it is set in night mode. Hint: When you place the extension in the call routing tables make sure the extension is placed ABOVE the +ALL CALLS line, if applicable, and your ring-in-destination is set to your appropriate application recording. I hope this helps.

j

I have the manual for the DCS series and there is no help regarding this.
It does say how to turn from auto to manual and make sure that the time is correct.
1. If the manual NIGHT key is pressed BEFORE the system automatically enters night service then the automatic night service timer tables will be overriden until the system is manually restored to day mode.
2. If AFTER the system automatically enters the night service tables and will not be overriden.

It's hard to see what you recorded the custom messages on, since you left that part out.

I'm guessing that whatever you recorded the messages on has a manual. Try reading it. Is your day greeting a custom message or is it one of the 32 announcements? However you play that message, you need to either replace it, or assign a new message or mode to the auto attendant.

Carl