Mod# 110.20924990 or PN 3952986 Kenmore 90 Series (top lid, heavy duty, 3 motors, 5 speed). The washer is about 5 years old. After selecting the cycle, water level, temp etc., and turning on the machine, it fills with water but it would not agitate or spin. After the water stops flowing, there is a little noise. I tried with open lid and closed lid, same results...it just won't agitate or spin. It does not seem the water the water is draining though. As I was standing by the washer, I had to hand squeeze the clothes and manually remove the water out of the washer. Any help would be greatly appreciated.
You have a problem with the motor coupling. Top-load washers use what's called a direct-drive system, meaning it does not use a belt but what's called a "motor coupling". I probably replace 5 a week because these little guys break because of 2 reasons that i've found.
1) The break mechanism is too dry and causing the basket to stop at a holt, which puts a lot of strain on the coupler.
2) They break because of over-loading. I don't think you're over-loading though because it was find for 5 straight years.
Good luck to you. The repair is kind of hard to do on your own for the first time, so I would call an authorized technician. It will run you anywhere between $90 to $120 at most.
Best of luck!
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