EOS Utility program cant download pictures.

Skip the software, use a card reader/writer.
No software necessary.
Buy a card reader at any store such as Walmart, Officemax, Best Buy, and so on.

hi
I suggest you simple instead eos utility program then. first open my computer folder and you will see eos xs picture folder. you hilight on, click right mouse and choose explore. from that point, you can handle. unless you have sd card problem or camer problem.
if still have problem, then I want to get an external memory card reader. it is less than $10.
you put into sd card to usb card reader, you will see a new drive on my computer folder.
rest of work should be easy.
thanks and best regard!

The updater does not need to have a previous version installed, it will install the stand alone program. However DPP is not the program you need to connect to your camera, what you need is EOS Utility. That is also availible on the Canon website.

Not a good idea to post your phone # and e-address on this or any other site.

This question arrived on FixYa.

Problem is the camera firmware isn't compatible with the software possible needs a Canon free update or purchase a card reader and download your pictures stepping around the camera.

The computer will look at this card reader with the memory card installed as an external hard drive or memory device.

Download you pictures and then do a safely eject or eject before removing the memory card, once back in the camera remember to format the memory card this give the camera a nice clean surface to work with again.

Try not to launch the program from your computer just plug the camera to the computer and turn it on then the program will self launch and maybe all the functions will be avaliable.I hope it'll work

Yes, you need to install the SX100 driver software as well. I wouldn't overwrite older versions of the Canon software, though, so do a selective install if you can.

It's very hard to troubleshoot software problems online, and it likely is a software issue. You may fix it, but it will pop up again some day. Camera/cable interface problems are notorious. But why put up with the headache of these software problems? Please see the following post, as it outlines a much easier, faster, and less error prone alternative way to download your photos:

http://camerarepair.blogspot.com/2009/01/how-do-i-download-photos-or-pictures.html

if you are hooking your camera directly up to your pc it will look for the software program to pull pictures off with... if it is not on the pc then hooking camera directly to pc will not work.

it should have come in your box with camera and i think mine said install first before hooking camera up to pc.

but the program is called EOS Utility

hey found solution,

in Menu > Go to the last setting menu > Communication > and set it to PC Connection

hope this helps!

I had the same problem, I think you were missing a driver. if you got to canon usa's page for drivers and downloads you should be able to find it :http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=314&modelid=11154