Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door Logo
Laura Nelson Posted on Nov 15, 2015

How can i fix my gas fire place

Not sure of the exact manufacturer, but my fireplace won't light. No problem with gas supply. The pilot light is burning. When I flip the switch, it won't light.

3 Related Answers

Richard

  • 5 Answers
  • Posted on Jan 26, 2009

SOURCE: fireplace clicks and shuts off when running

There are a few things that could be causing this problem. The most common resolution to this problem is making sure the thermo couple is screwed tight into the valve. While looking at the gas control valve, you'll see a few wires and small metal tubes going into it. The one you want to tighten is the tube that is copper. Even if you get only a half a turn on the little brass fitting that's holding it screwed in, that's usually enough. If that doesn't do the trick let me know and I'll get back to you with some other things to try.

Ad

Anonymous

  • 1 Answer
  • Posted on Jan 05, 2010

SOURCE: gas fireplace won't light up even when pilot light is on

Check for how clean the bottom of the unit is. I know it seems small but when dealing with these amounts of electric current they are just that "small" and the dust can be shorting out the unit and not allowing the gas valve to release the gas. Its a safety thing, they dont want gas around an electrical short "go figure" lol

johnrodgers1

John Rodgers

  • 80 Answers
  • Posted on Feb 06, 2010

SOURCE: Can't get it lit

instruction on a metal plate inside the fp bottom door
the knob will have pilot/ on/off marked on it on gas valve, you have to line the pilot word up with the white mark on valve then knob can press all the way in, now press it in hit the res or black sparker button and you should get pilot falme in a few tries, once you see flame keep the button in on valve for 30 secs then release turn it to ON and turn youe switch on

Testimonial: "FP bottom door didn't make a lot of sense. It didn't look like a door. I had to tug hard on a lower shelf up front to open the pilot hatch area."

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

I have a regency E33 gas fireplace. after 6-7mins with fire on, fire and pilot both go out. any suggestions?

thermopile should show 600mv clean thermopile . clean pilot so its strong and blue . see how that goes, may need new thermopile .
0helpful
1answer
0helpful
1answer

My gas fireplace shuts off after burning about five minutes - both main burner and pilot shut off.

Most fire place burners have an oxygen depletion sensor on them nowadays. If you can restart it after a while, a few minutes or so, and shuts off, it is probably the oxygen sensor. The owner lights fireplace and shuts the door, and the fire depletes the available oxygen and the fire will start producing copious amounts of CO which is a hazard. Most fireplaces have a fresh air supply available to provide combustion air but needs to be opened for the fireplace to work properly. Check the manufactures recommendation as to the proper installation of the fireplace furnace.
Hope this helps
0helpful
2answers

My Insta_Flame gas fire place will not turn off completely. We ahve turned off the gas supply now, but before it still had a tiny flame burning even when turned off.

boy that is one sad excuse for a heating guy. how foes this thing flame on? if it doesn't have an electronic spark start mechanism then it operates with a pilot light that will always be going as it uses this small flame (pilot light) to ignite the gas when the thermostat turns it on.
0helpful
1answer

My fire place elecric starter won't work after running out of propane

Most likely, you need to "bleed the line". The new propane needs to travel to your fireplace, but you have a huge air pocket in there now since it ran dry. It takes forever for the air to "bleed" out through the tiny orifice of a pilot light, especially if the distance from the fireplace to the tank is far.
0helpful
1answer

Napoleon Fireplace propane Pilot won't light main burner even though gas flows in?

  • I'm going to assume your fireplace has a pilot light.
  • Follow the little holes in the burner that lead to the pilot light.
  • Make sure the pilot flame is pointing directly at the closest burner hole. (adjust if necessary).
  • Often, you will need to sprinkle a layer of "glowing embers" in this area. The embers will help the gas travel to the pilot light and ignite.
  • Always start your propane appliance on "High" never "Low". Cold propane likes to drop to the bottom of the firebox and accumulate until it reaches the pilot (this is called delayed ignition). Keeping it on "high" will help the fuel travel over to the pilot without buildup.
0helpful
1answer

How do I turn on my superior ventless fireplace

I'm not sure about that brand, but I finally figured out how to turn the one in the house I just moved into. The only visible control if you have not accessed the fireplace controls before is the switch on the wall. The wall switch is strictly an on off switch, but it only works if the pilot light is already lit, and the pilot light will not go out by turning off the wall switch. To access the controls, first pull out the vent covers, they are simply held in place with pressure buttons on each end. Behind the lower vent are the controls for the pilot light and fire intensity, mine also contained a metal plate with the instructions printed on it. Open the glass door by opening the four latches, two on top and two on bottom, and then swinging it out on its hinge. You will find the gas spout for the pilot light hidden between the logs. Turn on the main gas line by turning the straight edge of the red handle parallel with the gas line. Turn the gas control to pilot, by pushing in and turning, and then push in all the way to start gas flowing. I like to have a match already lit next to the valve when I start the gas. After the pilot light has been on for about 60 seconds let go of the button and it will return to its normal position. Then turn the control to on and turn on the wall switch, the main burners should start lighting. Close the glass and put the vent covers back in place and your ready to enjoy the fireplace :)
9helpful
2answers

Propane fireplace insert won't light

Gas apliances have safety features built into them so you don't blow yourself up. The pilot heats a thermocoupler which tells the gas valve there is a flame, open the main gas to the burner. If you can see the flame area of the pilot look for a round post about 3/16 inch in diamiter. This should be directly in the flame, if not bend the bracket so it is in one side of the pilot flame. The thermocouple is attached to a mounting bracket. This will be held in place by a 1/4 inch hex screw. remove the screw and the capilary tube leading to the gas control valve. Before you do anything, close the main gas supply to the fireplace and disconnect the power to the fan. You may need to semi dismantle the fireplace to get the thermocouple. The gas valve end is a brass 1/4 pipe thread plug. Turn the outer nut and remove without twisting the tube. Reverse this order to install a new one. Besure not to twist the capilary tube, tighten brass nut 1/4 turn past hand tight. Your better heating supply house will have these in stock. Restarting the pilot will take a few tries because the gas was off. Your gas suplier would charge about $75 to fix this. if you don't have the proper tools and it dosen't look pretty stright forward don't do it. You could get dead.
0helpful
2answers

FIRE GOES OUT AFTER AWHILE

Hi clean pilot light check out thermocouple might need new one
22helpful
9answers

Marco gas firplace

I have a Model 792864B. Before you attempt to light the pilot light - make sure that any wall control switch or remote control for the fireplace is in the off position. Locate the gas supply line. There should be a gas supply valve to turn on the gas supply. The valve is usually painted a different color than the supply line like blue, green or yellow. Open the valve by pivoting the handle to be parallel to the gas line, usually counter-clockwise. When it is closed it is at a 90 degree angle from the supply line. Locate the pilot light assembly - this is the pilot light. There should also be a red or black ignitor button and a black or green valve control knob with the words "on" "off" and "pilot" on it. It may be located inside a black box, mine is marked heatolator, that has a lift off top. Lift off the top of the box. Push in the valve control knob and turn it until the word "pilot" is in line with the arrow (my arrow is red) or indicator line. While pressing and holding in the valve control knob - it presses in about 1/4", press the red or black ignitor button repeatedly (once per second) until the pilot ignites. Once the pilot is lit, continue to hold the valve knob in for about 30 seconds and then slowly release. The pilot should remain lit. If it remains lit, press in and turn the valve control knob to the "on" position. The on/off wall or remote control switch should now light your fireplace. If the pilot doesn't ignite, turn off gas supply valve, wait about 5 minutes and try it again.
Not finding what you are looking for?

410 views

Ask a Question

Usually answered in minutes!

Top Napoleon Pool & Spa Experts

Paul Carew

Level 3 Expert

3808 Answers

john h

Level 3 Expert

29494 Answers

ADMIN Andrew
ADMIN Andrew

Level 3 Expert

66947 Answers

Are you a Napoleon Pool and Spa Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...