Check the drive belt is on the pullys at both ends, make sure the cable is connected from the handle to the engagement device, open the deck cover and be sure a bolt has not come undone. If it all works but the front tires are still not turning then the transmission device is bad & must be replaced. If it's still under warranty, bring it back to store they usually have a factory authorized repair shop they deal with to fix it.
Did you follow instructions and put it into gear after motor start? If you did and still no go, transmission not working- since new take it back and have it replaced.
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