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How to stop / edit all incoming calls ringing to other 2 extensions at the same time?
Our all incoming calls are ringing at the same time at our 3 extensions in office (Reception + 2)
I want all the incoming calls should ring only at reception / main phone instead of with two more...and when we need to forward calls to any other specific; only that time we'll set the forwarding.
how can I program it?
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It seems like you're trying to configure a phone system or a specific phone to have incoming calls ring on multiple extensions simultaneously or forward to another extension if not answered. The exact steps can vary depending on the phone system or model you're using. If you provide more details about the phone system or model, I can offer more accurate instructions. In the absence of specific information, here's a general guide on how you might achieve this:
**For Most Phone Systems:**
1. **Ring All Extensions:**
- Log in to the phone system's administration interface.
- Locate the call forwarding or call distribution settings.
- Look for options related to "Hunt Group," "Ring Group," "Call Distribution," or similar terms.
- Create a group that includes the extensions you want the incoming calls to ring on.
- Assign the group a number or label.
- Configure incoming calls to be forwarded to the assigned group number or label.
2. **Forward After Rings/No Answer:**
- Within the same settings area, look for options related to "Call Forwarding" or "Follow Me."
- Configure the settings to forward calls to another extension or voicemail after a certain number of rings or if there's no answer.
**Example for Asterisk-based Systems (such as FreePBX):**
1. **Ring All Extensions:**
- Log in to the FreePBX administration interface.
- Create a Ring Group.
- Add the extensions you want to include in the group.
- Set the Ring Strategy to "Ringall" or "Ring All Available."
- Specify the Ring Time (how long it should ring on each extension).
- Save the settings.
2. **Forward After Rings/No Answer:**
- Create a Follow Me setting.
- Add the destination extension(s).
- Set the Ring Time (how many seconds it should ring).
- Configure the Follow Me List to go to the next destination if there's no answer.
- Save the settings.
Please note that terminology and options might differ based on your phone system's manufacturer and model. It's important to consult your phone system's documentation or seek help from your IT department or phone system administrator if you're not familiar with the settings or if you're dealing with a complex setup.
Keep in mind that making changes to a phone system's configuration can impact its functionality, so it's a good practice to do so during non-peak hours or with proper testing to ensure everything works as expected.
Hi if you just want to silence the actual unit, most often you will find a small switch on the unit, that switches OFF the ringer, or often one can turn it down, via a control on the unit. Other times one can set it Off or down in volume via the settings, use the manual in these case to ascertain what to do.
It's called programming. Somewhere, you have a Programming Manual for your system and in the 400's (ie 411-413) you define the ringing for each extension.. By default it's set to immediate.
This is for the TA series systems. Yours may be different.
It sounds like all the incoming calls are going to a hunt group. This would explain why three extensions ring, then it goes to the receptionist, and then ends up in voicemail.
Try looking for a hunt group that distributes to the three extensions in question, or that only has those 3 extensions active.
Extension call forwarding is controlled by a timer, and they put these things in the manual. If your CF after 2 rings is from a call to a specific extension, from that extension, dial *713 and a 2 digit number from 00-99 seconds on the intercom. Start with 18.
If your call forwarding is from intercept, then you have a system programming issue and need to look in the installer's manual or check with your system programmer.
Your voicemail thinks that it is ringing six times. The time that it takes to transfer to the extensions counts. Whiloe it seems that there is a lapse the system actually is using enough time to ring six times total. If you need longer ring time at the extension, take in account the transfer time and set it to pick up after 8 or 9 rings. It will actually only ring six. You just have to trick the system a little.
Incoming line ring settings are in the config menu under:
2nd option - Line access
enter extension number
2nd option - Ringing
Ringing then can be toggled on or off for each line assigned to that extension.
Mark
It sounds like your extension is forwarded (confirmed by the one beep you hear on an incoming call.
From any display phone, press Feature 11 then enter your extension number 2 times. So if you are extension 20, do this: Feature11-20-20 see if that does it.
Either call line 3 first, or make your phone ring :-)
What might be the easiest is to swap modular plugs in the back room between 2 and 5. That way, you get your old extension back and everything will work as it did.
If you can't do that, then you're going to have to do some system programming to turn on the ringing on your phone. If you have a TA series system, you should be able to do it from either the PC or a phone connected to jack $1. If you have another model, you should have a system manual on how do make programming changes.
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