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Based on what you wrote, it sounds like your ground coffee basket is overflowing. This happens with my coffee maker if I grind the coffee too fine, or the coffee is very fresh and is off gassing nitrogen.
I shake the basket back and forth rapidly, and often stop the drip to allow the grounds to soak up water for a minute before allowing to go bak to brewing.
I hope I guessed your problem, if so, grind your coffee a bit more course or do as I do, leave ti the way i like it and allow the grounds to soak up some water before continuing with a full brew cycle.
Coffee overflowing onto the counter is a common complaint found in response to many automatic drip coffee makers. The following are potential solutions that can be used to rule out "operator error" vs. a defect or malfunction:
1. Don't overfill the basket with grinds.
2. Ensure you are using the correct grind for an automatic drip coffee maker, neither too fine nor too course. (See instruction manual.)
3. Do not overfill with water. Use the carafe to pour water into the reservoir. This is because a "cup" in coffee terms is defined as 6 oz, not 8 oz.
4. Make sure the filter cone/basket clicks into place and that the carafe is centered and pushed all the way in.
5. Try a permanent filter rather than a paper filter or vice versa.
6. Only use the correct permanent or paper filter (see manual).
7. Make sure that the Pause 'n Serve button isn't sticking. (If it is activated too long the brew will escape over the top of the cone/basket. This may be more apt to happen if the alignment of the carafe and the basket is incorrect.)
8. Clean your machine with vinegar or as instructed by your user manual at least three times per year, more if your water supply is hard. A properly cleaned machine is less likely to suffer a burned out heating element, to take too long to brew, to produce "off" tasting coffee, or to clog and overrun the filter basket as the water runs through the grinds.
9. Ensure that the coffee machine is sitting level on the counter.
Some people also try adding fresh grounds to brewed grounds, resulting in an overflow. A restricter valve can be used, but a better solution is to simply pour in half the water at a time. This is what people who buy non Bunn filters do to stop overfills.
Do you grind your beans at home before brewing or is it ground from the store. If you grind just before brewing check her grind and compare it with yours. Also check to see if she levels the coffee in the basket. Usually when a pot overflows it is because of the grind or the way the coffee sits in the basket.
Your coffee maker likely has the option where you can remove the carafe while it is brewing so that you can serve yourself in the middle of the brew. When you pull out the carafe in the middle of the brew, a small lever closes off the drip at the end of the basket (to keep the coffee from flowing onto the empty space where the carafe was on onto the burner).
Then when you replace the carafe, the lip of the carafe pushes against that lever and re-opens the valve so that the brew can now drip into the replaced carafe. Simple.
In your case, it appears that when you place the carafe onto the burner plate, it is not engaging that lever and opening up the valve; hence the valve stays closed and the brew fills over the basket and makes a mess, right?
So do this, pull out the carafe and look up where the pointed end of the basket drips into the carafe. You should see a lever, or plate that the carafe top lip hits when the carafe is placed into the burner plate. Once you find that lever, or plate, give it a push (like the carafe would) and see if it moves. if it does not, then that's your problem. It is stuck closed and won't allow the brew to exit the basket into the carafe. Clean it thoroughly if it is stuck and then see if works.
You probably have coffee ground for a drip coffee pot, not an automatic drip coffee maker. With a drip coffee pot, you put the coffee in and add the hot water on top of that. You might want to try a coffee press. They are fantastic for the finer grinds of coffee. Some Mexican coffees are ground almost as fine as flour and a press works great. You can get a press for about $12 & up.
A card included in the operating manual indicates that this is normal. The Breville "Dual Wall Crema System" will do this. Visit www.breville.com for more information.
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